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Custom post type featured image not showing

This topic has 14 replies, 4 voices, and was last updated 5 months, 4 weeks ago ago by Andrew Mitchell

Manish Shah

Participant

June 23, 2024 at 10:42

I have created new custom post type “news_media” and it’s working fine. I didn’t create any template so that it will use blog template. The archive is using blog template, but the single template is not. Single template doesn’t have featured image and the sidebar is also not showing by default.

Link – https://staging.mempro.com/news-media/
Single post (with issue) – https://staging.mempro.com/news-media/test/

#401085 Copied Theme version: 9.3.12

13 Answers

Rose Tyler

Support staff

June 23, 2024 at 20:38

Hello Manish Shah,

Thank you for reaching out to us with your queries.

Could you please provide temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#401102 Copied

Manish Shah

Participant

June 24, 2024 at 03:07

I have created user.

Please contact administrator
for this information.

#401122 Copied

Rose Tyler

Support staff

June 24, 2024 at 07:30

Hello Manish Shah,

We appreciate your prompt response.

Please check now – https://prnt.sc/-t0tDVJM4S5C

Warm Regards,
The 8Theme Team

#401151 Copied

Manish Shah

Participant

June 24, 2024 at 17:02

Can’t we use any other layouts?
Blog has right sidebar as default but this custom post type has without sidebar. How can we set sidebar option same as blog?
Also, custom post type doesn’t have options same as blog. Is there any way to add the Xstore options – https://nimb.ws/EqP8wti ?

And why the breadcrumbs has background image while other post & page don’t have?
Also, is it possible to show <h1>Page title</h1> without using breadcrumbs?

#401302 Copied

Rose Tyler

Support staff

June 24, 2024 at 18:51

Hello Manish Shah,

Please try to use settings in Theme Options > Blog > Bloga Layout and Single Post.

If you require personal customization services for your custom post type, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Warm Regards,
The 8Theme Team

#401318 Copied

Manish Shah

Participant

June 25, 2024 at 02:54

I have used settings from Theme Options > Blog > Bloga Layout and Single Post. But the sidebar for custom post type is not showing. I need to update xstore options Layout for each posts to enable sidebar on right.

#401345 Copied

Rose Tyler

Support staff

June 25, 2024 at 07:31

Hello Manish Shah,

Private Content

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#401402 Copied

Manish Shah

Participant

June 25, 2024 at 17:38

I had manually set right sidebar from “xstore layout”. If you create new test post then by default there won’t be any sidebar.

#401600 Copied

Rose Tyler

Support staff

June 25, 2024 at 17:52

Hello Manish Shah,

We are pleased to hear that you have found a workaround.

Please be advised that our support extends to the basic functionality of our theme. Should you choose to use a third-party plugin or custom code to add your own custom post type, we regret to inform you that our support does not cover these modifications. We hope for your understanding in this matter.

Warm Regards,
The 8Theme Team

#401611 Copied

Manish Shah

Participant

June 25, 2024 at 18:00

I think you misunderstood my previous reply.
The sidebar shows only if I manually set in “xstore option” for each custom post type. But it should actually show default sidebar same as blog posts.
If I create new blog post then sidebar shows automatically without changing anything, but for custom post type sidebar doesn’t show automatically unless I manually change it.
I hope this clears the situation.

#401615 Copied

Jack Richardson

Support staff

June 26, 2024 at 08:54

Hello @Manish Shah,

Unfortunatelly we are unable to provide you such customizations due to our support policy -> https://themeforest.net/page/item_support_policy.

You can send a request for an additional service – https://prnt.sc/R4u4YTxxKOdI https://www.8theme.com/forums/xstore-wordpress-support-forum/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Jack Richardson
8Theme’s Team

#401701 Copied

Manish Shah

Participant

June 26, 2024 at 09:03

I didn’t think that was customization but as a part of theme that should use default options.
Anyway, thanks for the help till now.

#401706 Copied

Andrew Mitchell

Support staff

June 26, 2024 at 09:03

Dear Manish Shah,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#401707 Copied
Tagged: custom post type image error, custom post type woocommerce, featured image not showing, woocommerce featured image fix, wordpress theme issues, wordpress woocommerce troubleshooting
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Custom post type featured image not showing

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