Custom product fields are not showing in cart, checkout and order summary

This topic has 4 replies, 2 voices, and was last updated 17 minutes ago ago by Luca Rossi

  • Avatar: Waleed Afzal
    Waleed Afzal
    Participant
    February 10, 2025 at 16:00

    Hi, I have another issue, I’ve added custom fields on products using the WPC Product Options plugin by WP Clever. I added a custom product field of file upload where users can upload logo files to the product that will be added with the order summary and show in the cart, checkout, and go through the order details to email and on the order page as well.

    The field works fine on the frontend image upload, but when I add it to the cart which in my case is request for a quote button is renamed. The product has been added to the cart but the uploaded image doesn’t go through and doesn’t show up in the cart or checkout and even on the thank you page, not showing in the email and on the order page as well.

    The same plugin I’ve used on another site and its working like a charm but the theme is different. It’s not working here.

    I’ve added some custom code in the child theme’s function.php file. I removed every custom code I did and then tested it again. It doesn’t work at all. It seems like something in the theme isn’t working. I tried to custom code the upload image field and added it to the functions.php file just to check whether it was the plugin causing the issue. But that didn’t work as well. So it’s confirmed it’s the theme issue, not the plugin.

    I don’t have FTP access right now but I have installed the WP File Manager plugin if you want to check the files.

    I want this functionality to work. Let me know what changes need to be made to make it work.

    I want to do this ASAP.

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    3 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    February 11, 2025 at 09:41

    Dear @Waleed Afzal,

    We would like to inform you that we have disabled the Ajax Add to Cart setting, and as a result, the logo upload functionality is now working correctly:

    (https://prnt.sc/6dCjAKqX9F1y)

    Please note that, at this time, the custom fields for products are not functioning properly when the Ajax Add to Cart setting is enabled.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Waleed Afzal
    Waleed Afzal
    Participant
    February 11, 2025 at 11:41

    Thank you so much!
    Why does that happen? How should we resolve it? Any alternative solution where both functionalities work together?

    Avatar: Justin
    Luca Rossi
    Support staff
    February 12, 2025 at 07:10

    Hi @Waleed Afzal,

    There is no alternative solutions for now.

    We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

    For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

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