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Custom Tab and Media Grid issue - by donaceli

This topic has 6 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

donaceli

Participant

February 26, 2018 at 13:38

Hi, I am trying to create a custom tab to show selective gallery images. I have created a Custom Block and selected images for the Media Grid element. I used the shortcode for the block in my Custom Tab text area for the product. However, when I refresh the product page that uses that shortcode I get Lazy Image loading dots but no content is being loaded. Here is the source code for the page: http://dogbeds.ie/assets/Custom%20Tab%20issues.png

Thanks for taking a look at this issue.

Please, contact administrator
for this information.

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5 Answers

Rose Tyler

Support staff

February 26, 2018 at 14:47

Hello,

Please provide temporary wp-admin access in Private Content so we can take a closer look.

Regards

#186358 Copied

donaceli

Participant

February 26, 2018 at 15:03

Info provided. thanks.

Please, contact administrator
for this information.

#186360 Copied

Rose Tyler

Support staff

February 26, 2018 at 15:17

Hello,

The problem is that Visual Composer media grid doesn’t work inside elements like tabs or accordion. That’s why we suggest you use standard WordPress gallery for your images. You can add it via Text block -> Add Media -> Create gallery.

Regards

#186364 Copied

donaceli

Participant

February 26, 2018 at 15:32

That did the trick. Great support as always. Thank you!

#186372 Copied

Rose Tyler

Support staff

February 26, 2018 at 15:36

You’re welcome!
If you love XStore and have something nice to say don’t hesitate to tell about this!
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

Regards

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