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"CUSTOM TABS" NOT WORKING WHEN PRODUCT ATTRIBUTES AND VARIATIONS ARE ENABLED

This topic has 12 replies, 3 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

cetownsend

Participant

January 29, 2015 at 05:42

December 21, 2014 at 4:07 am#30604
Hey Eva,

Curtis Townsend here. I’m still having issues with custom tabs on product pages (case #s 30604, 30606 and 30932). When I navigate to a single product pages with attributes & variations are enabled and click on either of the Description | Reviews | Returns & Delivery tabs, the page lurches and the tabs do not move.

If you navigate to the following link and try to click on Description | Reviews | Returns & Delivery tabs you’ll see what I am talking about:

http://cetownsend.com/product/sensicare-200-nitrile-exam-gloves/#tab_reviews

Here is an example of a simple product on a page thats functioning properly:

http://cetownsend.com/product/comfort-shield-w-dimethicon-tub-pk24/

Cheers,

C.E.

Please, contact administrator
for this information.

#38051 Copied

11 Answers

cetownsend

Participant

January 29, 2015 at 05:42

The website in question is http://www.cetownsend.com

#38052 Copied

Eva Kemp

Support staff

January 29, 2015 at 09:30

Hello,

I’ve updated etheme.js file. Please check the tabs now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#38095 Copied

rfrigge

Participant

February 2, 2015 at 12:03

Please share the solution as I have the same problem.

#38746 Copied

Eva Kemp

Support staff

February 2, 2015 at 13:27

Hello @rfrigge,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#38775 Copied

cetownsend

Participant

February 2, 2015 at 14:38

Hi Eva,

Curtis Townsend here. What you did worked. Thanks you so much for help.

By the way, does 8theme offer premium support?

C.E.

#38816 Copied

Eva Kemp

Support staff

February 2, 2015 at 15:19

Hello @cetownsend,

You’re welcome.
Yes, we provide premium support. if you have any queries you can create a ticket at https://support.8theme.com/ and our specialists will assist you.

Thank you.
Regards,
Eva Kemp.

#38837 Copied

rfrigge

Participant

February 3, 2015 at 01:06

@Eva:

Please provide info so I can change so I can change the etheme.js myself (and others as well)
Or just send the fixed etheme.js

Thank you.

#39011 Copied

rfrigge

Participant

February 3, 2015 at 01:08

Sorry I’m having this issue with the wootheme theme. So sending the etheme.js is probably not the best solution. Please just give me the lines of code that need to be fixed.

#39012 Copied

Eva Kemp

Support staff

February 3, 2015 at 09:13

Hello @rfrigge,

I’ve sent the file to your email address.
Please check it.

Regards,
Eva Kemp.

#39038 Copied

rfrigge

Participant

February 3, 2015 at 12:52

Thank you. Several email clients (on my phone, outlook desktop and hotmail) were giving me a hard time accessing the .js file. I had the forward it to gmail to download the .js file. Maybe next time it’ss better to zip a .js file.

Changes (line 1495):
if(o_src.length > 5) $('.product-thumbnails img').first().attr('src', o_src);

Was replaced with this:

if(typeof o_src != 'undefined' && o_src.length > 5) $('.product-thumbnails img').first().attr('src', o_src);

It works, tabs are showing now Thank you.

#39110 Copied

Eva Kemp

Support staff

February 3, 2015 at 12:58

Hello,

You’re welcome.

Regards,
Eva Kemp.

#39114 Copied
Tagged: custom tabs, problem solving, product attributes, troubleshooting, variations, wordpress woocommerce
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"CUSTOM TABS" NOT WORKING WHEN PRODUCT ATTRIBUTES AND VARIATIONS ARE ENABLED

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