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Customer account page does not contain any data?

This topic has 8 replies, 2 voices, and was last updated 18 hours, 53 minutes ago ago by Rose Tyler

Ombi

Participant

November 9, 2024 at 14:22

Hi,

I just tried logging in as a customer, but when I click on the address, account details, and wishlist, nothing is displayed. I think something is wrong. Can you check it?

I didn’t make any changes to the account section.

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7 Answers

Rose Tyler

Support staff

November 11, 2024 at 07:53

Hello, Ombi,

Thank you for reaching out to us.

We apologize for the delayed response due to the weekend.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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Ombi

Participant

November 12, 2024 at 11:30

okeee

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Rose Tyler

Support staff

November 12, 2024 at 11:46

Hello, Ombi,

We’ve edited the My Account page using Elementor https://www.8theme.com/documentation/xstore/xstore-builders/xstore-my-account-page-builder-with-elementor/
Please check how the page works now.

Best Regards,
8Theme’s Team

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Ombi

Participant

November 12, 2024 at 14:52

But the logged in user cannot see the wishlist page

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Rose Tyler

Support staff

November 12, 2024 at 15:15

Hello, Ombi,

Please replace the Dynamic Wishlist page with a static one, as mentioned in this video – https://youtu.be/ZyjZ-vCx0pE?feature=shared, and let us know the result.

Best Regards,
8Theme’s Team

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Ombi

Participant

November 13, 2024 at 11:24

and how to ask my customer to login or guest checkout befor checkout page if my customer not login?

example https://lovisesofa.com/checkout/

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Rose Tyler

Support staff

November 13, 2024 at 13:18

Hello, Ombi,

We kindly recommend consulting with the developers of the WooCommerce plugin, as the requested functionality is not provided by the theme – https://wordpress.org/support/plugin/woocommerce/

However, if you are interested in personalized customization, we encourage you to submit a request through our customization panel, which can be accessed via the following link:
https://www.8theme.com/account/#etheme_customization_panel. This will enable you to work directly with our technical team to explore possible solutions.

Please note that customization services may incur additional fees. The final cost will be determined after a thorough review of your specific requirements.

We appreciate your understanding and attention to this matter.

Best Regards,
8Theme’s Team

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