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Customer orders in "My Account"

This topic has 8 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Stan Russell

doncartel

Participant

August 26, 2015 at 09:46

Hello, I have found that the record does not show any customer orders in “My Account”:
http://bisnes.es/doncarteltienda/mi-cuenta/
which is an error related to the theme woopress.
I checked this by installing a free theme WooCommerce and seeing that with this other than the customer order history is displayed.
So I beg you to take a look. Thank you.
The data to access the wordpress administration are those sent at the time privately content

#82335 Copied Theme version: 2.4 WooCommerce version: 2.4.5

7 Answers

Eva Kemp

Support staff

August 26, 2015 at 10:41

Hello,

Please provide us with FTP credentials in Private Content.
Have you made any changes in the theme files?

Regards,
Eva Kemp.

#82358 Copied

doncartel

Participant

August 26, 2015 at 11:34

I translated into Spanish some words details.php order-file, but this does not influence because I have another version of the web exactly the same but with a free theme (store front of woocoomerce) running on the same files:
http://bisnes.es/donprueba/mi-cuenta/
and here that these data are displayed correctly.

But if I change the subject and get woopress, then the data are not shown.
You can try it yourself because data access are the same in that other test site. You should only change the URL. Here are two issues and you can check the problem by changing from one to another.

Please, contact administrator
for this information.

#82387 Copied

Eva Kemp

Support staff

August 26, 2015 at 14:34

Hello,

Please give us FTP credentials.

Thank you.

Regards,
Eva Kemp.

#82459 Copied

doncartel

Participant

August 26, 2015 at 17:20

I detail the FTP data access private content

Thank you

Please, contact administrator
for this information.

#82533 Copied

Eva Kemp

Support staff

August 27, 2015 at 10:21

Hello,

There is a description of the new theme version that some files were deleted:
DELETED : woopress/woocommerce/order/order-details.php
DELETED : woopress/woocommerce/myaccount/my-orders.php
http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050

I’ve deleted them in wp-content/themes/woopress/woocommerce/ directory.
Please check “My Account” page now.

Regards,
Eva Kemp.

#82680 Copied

doncartel

Participant

August 27, 2015 at 13:11

Thank You

#82745 Copied

Stan Russell

Participant

August 27, 2015 at 13:55

Hello doncartel,

You’re welcome.

Regards,
Stan Russell.

#82761 Copied
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