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Customer review is not being displayed when changing website language using WPML

This topic has 6 replies, 2 voices, and was last updated 10 months ago ago by Rose Tyler

Muhamed

Participant

January 18, 2024 at 04:58

Dear Support,

I am utilizing WPML on my website to display content in English and Arabic languages .. One of my customers wrote a review on a product in Arabic .. The review is only visible when the site is in English and it’s not visible when the site language is Arabic .. This is the link to the reviewed product so you can see what I mean:
https://ninalaskincare.com/product/advanced-snail-92-all-in-one-cream/

I investigated the issue on my staging website (https://ninalaskincare.com/ninala-staging-s/) by acrivating the xstore store parent theme as well as WordPress’s default theme .. In both cases the review is being displayed when the site language is Arabic, but it does not work when I activate the child theme .. See link below for the same product on the staging website in Arabic:

https://ninalaskincare.com/ninala-staging-s/ar/%D8%A7%D9%84%D9%85%D9%86%D8%AA%D8%AC/advanced-snail-92-all-in-one-cream/

Please advise on how to resolve this issue on my live site?

Best Regards,
Muhamed

Please, contact administrator
for this information.

#380313 Copied Theme version: 9.2.6 WooCommerce version: 8.5.1

5 Answers

Rose Tyler

Support staff

January 18, 2024 at 11:56

Hello, Muhamed,

Thank you for reaching out to us with your concern regarding the WPML translation on your website.

Provide us with FTP access. This will enable us to investigate the problem more thoroughly.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#380379 Copied

Muhamed

Participant

January 19, 2024 at 02:25

Hi Rose,

Thank you for your reply .. I have provided the FTP credentials in the private area …

Thanks,
Muhamed

Please contact administrator
for this information.

#380518 Copied

Rose Tyler

Support staff

January 20, 2024 at 17:40

Hello,

The issue has been resolved. We kindly ask you to verify the correction at your earliest convenience.

Kind Regards,
8theme team

#380760 Copied

Muhamed

Participant

January 22, 2024 at 01:59

Hi Rose,

Thank you very much, I can confirm that the issue has been resolved!

Thanks,
Muhamed

#380831 Copied

Rose Tyler

Support staff

January 22, 2024 at 08:08

Hello, Muhamed,

You’re welcome!

Kind Regards,
8theme team

#380843 Copied
Tagged: customer review display issue, language switch review error, woocommerce theme problems, wordpress multilingual plugin error, wpml issue wordpress
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