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Customer reviews are not displayed in the product page

This topic has 10 replies, 3 voices, and was last updated 2 weeks ago ago by Luca Rossi

Chris0483

Participant

August 22, 2024 at 16:01

Hello

In products page I enable the xstore reviews option, setup it, and integrate in my product layout. But there is no section reviews to displayed in the product.
Can you check and help us please ?
best regards
Chris

Please, contact administrator
for this information.

#411202 Copied

9 Answers

Tony Rodriguez

Support staff

August 23, 2024 at 05:53

Hello, @Chris0483,

Thank you for contacting us and for using XStore.

1/ Please add a review on the product under edit product and check again.

2/ If the issue persist, We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and patience. We look forward to your response.

Best Regards,
8Theme’s Team

#411235 Copied

Chris0483

Participant

September 3, 2024 at 15:26

Hello Sir

I tried everything but reviews customers not works.
Can you help us to fix that please ?
Best regards
Chris

#412915 Copied

Luca Rossi

Support staff

September 4, 2024 at 11:09

Dear Chris,

We hope this message finds you well. Could you kindly provide us with access to your cPanel? We would like to review the phpMyAdmin settings to ensure everything is configured correctly.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#412997 Copied

Chris0483

Participant

September 4, 2024 at 12:40

Hello Sir
Here access cpanel.
Best regards
Chris

Please contact administrator
for this information.

#413013 Copied

Luca Rossi

Support staff

September 6, 2024 at 07:48

Dear Chris,

We are pleased to inform you that the review functionality has been restored on the following pages:

1. [Vin de Bandol Rosé 2023 AOP Cuvée Grande Tradition](https://www.cadierenne.com/testdev/product/vin-de-bandol-rose-2023-aop-cuvee-grande-tradition/)
2. [Côtes de Provence Rosé AOP Millésime 2023](https://www.cadierenne.com/testdev/product/cotes-de-provence-rose-aop-millesime-2023/)

Could you kindly verify that everything is functioning as expected on your end?

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

#413235 Copied

Chris0483

Participant

September 6, 2024 at 07:56

Hello Sir

Thanks to your helps. So unfortunately, I need you again, on our store the section et-product-rating-summary is on fullwidth.
Can you tell me how to do the same on our demo page https://xstore.8theme.com/elementor3/electronic-mega-market/product/fujifilm-instax-link-wide/ please ?

Best regards
Chris

Please contact administrator
for this information.

#413238 Copied

Luca Rossi

Support staff

September 6, 2024 at 09:08

Dear @Chris0483,

We hope this message finds you well. We would like to inform you that in order to proceed, you will need to add the Single Product Tabs element. You can find more details at the following link: https://prnt.sc/PklgBcm_iMsF

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#413251 Copied

Chris0483

Participant

September 6, 2024 at 10:22

Hello again,

I do that but is the same issue. https://prnt.sc/FVT8MBuVJYbA
Best regards
Chris

#413264 Copied

Luca Rossi

Support staff

September 6, 2024 at 11:53

Hi @Chris0483,

Change the position of Rating summary to Above comments:

https://prnt.sc/nSjsQeH36Be6

Then it looks same as our demo now.

Can you please check?

Thanks.

#413283 Copied
Tagged: best selling woocommerce review problem, customer reviews not showing woocommerce, product page review display error, woocommerce product page review glitch, woocommerce themes reviews issue
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