Customer reviews not showing on cart page anymore after update

This topic has 11 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

  • Avatar: Bas_Kling
    Bas Kling
    Participant
    August 21, 2022 at 10:44

    Hi,

    Please check our staging site:

    We’ve added a static block to display customer reviews, at the bottom of the cart page. After the latest update(s), only the image that is part of the static block is visible, the actual reviews are not showing.
    Could you help us troubleshoot?

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 14:33

    Hello,

    Try to disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout

    Regards

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 21, 2022 at 17:18

    Hi Rose,

    that was one of the first things I’ve tried. The ‘break’ seems to be unrelated to the advanced layout as the reviews still didn’t show. Something else from the update is causing the issue…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 13:10

    Hello,

    Provide temporary FP access, so we can take a closer look.
    Also, contact support of the plugin you are using for reviews.

    Regards

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 22, 2022 at 14:38

    I will ask our developer to provide FTP access within 30 mins.
    But please note, that our development team will work on the staging site tomorrow and they will probably lock out any externals to prevent code breaking.

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 22, 2022 at 15:34

    FTP credentials in private

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 15:42

    Hello,

    We can’t connect:

    Error:        	Connection timed out after 20 seconds of inactivity
    Error:        	Could not connect to server

    Please check.
    Do you have a staging site where the static block is still displayed on the Cart page? To be able to compare settings on both sites.

    Regards

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 22, 2022 at 16:18

    The firewall was still configured to allow only a specific IP address. It’s open to connect now

    As for the comparison: our production site displays the reviews on the cart page just fine (version 4.1.5)

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2022 at 07:02

    Hello,

    We can’t connect, unfortunately.

    Regards

    Avatar: Bas_Kling
    Bas Kling
    Participant
    August 25, 2022 at 09:17

    Hi Rose,

    our development team had a look and created a fix.
    For future reference, we use WP Business Reviews (https://wpbusinessreviews.com/). It seemed to be an error from Xstore’s static block cache. Deactivating this feature solves it.

    –This seems to be a bug in the static blocks / theme conflict with the ‘nested’ shortcodes
    When the code of customer reviews is added ([wpbr_collection id=”8141″]) directly to the page, the review slider appears twice.
    Could also be in the testimonial plugin that doesn’t support this.
    As a fix, we have now put the code of the static block directly in the shopping cart.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2022 at 07:54

    Hello,

    We are glad that you sorted it out.
    Thanks for letting us know!
    Have a nice day!

    Regards

  • Viewing 11 results - 1 through 11 (of 11 total)

The issue related to '‘Customer reviews not showing on cart page anymore after update’' has been successfully resolved, and the topic is now closed for further responses

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