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Customer reviews not showing on cart page anymore after update

This topic has 11 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

Bas Kling

Participant

August 21, 2022 at 10:44

Hi,

Please check our staging site:

We’ve added a static block to display customer reviews, at the bottom of the cart page. After the latest update(s), only the image that is part of the static block is visible, the actual reviews are not showing.
Could you help us troubleshoot?

Please, contact administrator
for this information.

#332215 Copied Theme version: 4.3.1

10 Answers

Rose Tyler

Support staff

August 21, 2022 at 14:33

Hello,

Try to disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout

Regards

#332231 Copied

Bas Kling

Participant

August 21, 2022 at 17:18

Hi Rose,

that was one of the first things I’ve tried. The ‘break’ seems to be unrelated to the advanced layout as the reviews still didn’t show. Something else from the update is causing the issue…

#332240 Copied

Rose Tyler

Support staff

August 22, 2022 at 13:10

Hello,

Provide temporary FP access, so we can take a closer look.
Also, contact support of the plugin you are using for reviews.

Regards

#332303 Copied

Bas Kling

Participant

August 22, 2022 at 14:38

I will ask our developer to provide FTP access within 30 mins.
But please note, that our development team will work on the staging site tomorrow and they will probably lock out any externals to prevent code breaking.

#332315 Copied

Bas Kling

Participant

August 22, 2022 at 15:34

FTP credentials in private

Please contact administrator
for this information.

#332329 Copied
Rose Tyler

Support staff

August 22, 2022 at 15:42
Hello,

We can’t connect:

Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server

Please check.
Do you have a staging site where the static block is still displayed on the Cart page? To be able to compare settings on both sites.

Regards
#332330 Copied
Bas Kling

Participant

August 22, 2022 at 16:18

The firewall was still configured to allow only a specific IP address. It’s open to connect now

As for the comparison: our production site displays the reviews on the cart page just fine (version 4.1.5)

Please contact administrator
for this information.

#332335 Copied

Rose Tyler

Support staff

August 23, 2022 at 07:02

Hello,

We can’t connect, unfortunately.

Regards

#332359 Copied

Bas Kling

Participant

August 25, 2022 at 09:17

Hi Rose,

our development team had a look and created a fix.
For future reference, we use WP Business Reviews (https://wpbusinessreviews.com/). It seemed to be an error from Xstore’s static block cache. Deactivating this feature solves it.

–This seems to be a bug in the static blocks / theme conflict with the ‘nested’ shortcodes
When the code of customer reviews is added ([wpbr_collection id=”8141″]) directly to the page, the review slider appears twice.
Could also be in the testimonial plugin that doesn’t support this.
As a fix, we have now put the code of the static block directly in the shopping cart.

#332503 Copied

Rose Tyler

Support staff

August 26, 2022 at 07:54

Hello,

We are glad that you sorted it out.
Thanks for letting us know!
Have a nice day!

Regards

#332532 Copied
Tagged: best selling, cart page, customer reviews, themes, update, woocommerce
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Customer reviews not showing on cart page anymore after update

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