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Customers are complaining that they do not see the product images

This topic has 3 replies, 2 voices, and was last updated 3 minutes ago ago by Rowan Keizer

  • Avatar: Rowan Keizer
    Rowan Keizer
    Participant
    October 15, 2024 at 18:40

    I’m not sure why, but customers say they are on the website and cannot see the product images or click on them as per attachment?

    Files is visible for topic creator and
    support staff only.
    #418810 Copied Theme version: 9.4.2
    2 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2024 at 08:31

    Dear @Rowan Keizer,

    We hope this message finds you well.

    Could you kindly provide us with a detailed description of how to recreate the issue you have encountered? Additionally, have you had the opportunity to test it on your end? We have conducted several tests on our devices but have been unable to replicate the problem.

    Your assistance in this matter would be greatly appreciated.

    Best regards,
    8Theme Team

    #418898 Copied
    Avatar: Rowan Keizer
    Rowan Keizer
    Participant
    October 16, 2024 at 09:51

    Good day;

    Apologies, what I actually mean is on the Shop page as well as categories pages, there is not an option to scroll through the product images on Mobile.

    I am not sure what I am doing wrong, but I cannot find an option to browse the product images without clicking through to the single product page.

    There is a hover option, but it is not very effective for Mobile. Could you point me in the right direction?

    https://celebratewithme.co.za/shop/ (but via Mobile use)

    #418929 Copied
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