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Customers can't input name/address etc on the checkout page on mobile ?

This topic has 8 replies, 6 voices, and was last updated 9 years ago ago by Eva Kemp

nathanphilpott

Participant

January 30, 2016 at 21:34

Hi,

On mobile my customers can’t select the text boxes to input their details. It seems to work perfectly on desktop browsers and ipad. Other items on the checkout page are clickabl. We are just not able to select the text boxes.

Any ideas?

Thanks,
Nathan

Please, contact administrator
for this information.

#110915 Copied

7 Answers

Kyla

Participant

January 31, 2016 at 08:34

I’m having the exact same issue! I hope someone from the support team replies with a solution soon

#110921 Copied

maccandy

Participant

January 31, 2016 at 23:59

Hi,

I’m having the same bug, too. Updated theme to 1.15 and newest woocommerce.

Please help.

thx
maccandy

#110943 Copied
Jack Richardson

Support staff

February 1, 2016 at 08:53
Hello,

Add this code in Theme Options > Styling > Custom CSS > Custom CSS for mobile, Custom CSS for tablet:

form.checkout .col-md-5, .col-lg-5 { display: inline-block; }

Best regards,
Jack Richardson.
#110962 Copied
MM5

Participant

February 1, 2016 at 15:12

Hi, I have the same issue,
I added the code suggested below but nothing changed.

Is it necessary to update to theme version 1.5 to solve it?

thanks
Mauro

#111098 Copied

Eva Kemp

Support staff

February 1, 2016 at 15:19

Hello @MM5,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#111103 Copied

MM5

Participant

February 1, 2016 at 15:46

Hi Eva,
thanks for the prompt reply.
Actually I checked on real devices and it works fine now (before I checked on desktop with smaller viewport)

Thanks
Mauro

#111111 Copied

Eva Kemp

Support staff

February 1, 2016 at 16:09

Hello @MM5,

Glad to hear it.
If there are any questions feel free to contact us.

Regards,
Eva Kemp.

#111114 Copied
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