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CUSTOMERS UNABLE TO LEAVE PRODUCT REVIEWS?

This topic has 19 replies, 2 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

Jimbo

Participant

June 2, 2015 at 10:07

Hi,

my customers are not able to leave customer reviews?

it says they must be logged in? I have unticked this option via settings and reviews are enable on the products?

Is this a theme issue or child theme issue?

website in private content

Please advise

Please, contact administrator
for this information.

#67481 Copied

18 Answers

Jimbo

Participant

June 2, 2015 at 10:21

Hi,

worked out how to do it now but there is a problem!

on the products page for the category, the product title text is all messed up and out of sync??

Please check private content for link

Please, contact administrator
for this information.

#67489 Copied

Eva Kemp

Support staff

June 2, 2015 at 10:29

Hello,

As I see Reviews form is shown:
http://storage1.static.itmages.com/i/15/0602/h_1433236867_4288015_92962692ac.png and I’ve tried to add a review for the product “iPhone 4 Back Glass Repair”.
As you ticked “Comment must be manually approved” and “A comment is held for moderation” in Settings > Discussion you have to approve a comment. It should be sent to your email you wrote in Settings > General.
The same thing appears with default WordPress theme too. You can check it yourself.

Regards,
Eva Kemp.

#67491 Copied

Jimbo

Participant

June 2, 2015 at 10:33

Eva,

please see my second comment as I sorted out the reviews now.

but the star-rating is causing an issue with the product title, it overlaps the text??

#67492 Copied
Eva Kemp

Support staff

June 2, 2015 at 10:36
Hello,

Try to use this code in style.css of your child theme:
```
.products-grid .product-title {
    position: relative !important;
    bottom: 10px !important;
}
```
Regards,
Eva Kemp.
#67493 Copied
Jimbo

Participant

June 2, 2015 at 10:41
Eva,

I already use this css in custom css
```
.products-grid .product-title {
    margin-top: 10px !important;
}
```
#67494 Copied
Eva Kemp

Support staff

June 2, 2015 at 10:43
Hello,

Have you tried to use this code?
```
.products-grid .product-title {
    position: relative !important;
    bottom: 10px !important;
}
```
Please try it.

Regards,
Eva Kemp.
#67496 Copied
Jimbo

Participant

June 2, 2015 at 10:43

Eva,

Is there anyway to hide the star rating from the category product page titles?

#67497 Copied
Eva Kemp

Support staff

June 2, 2015 at 10:46
Hello,

Then try this code:
```
.products-grid .product-title {
    position: relative !important;
    bottom: 10px !important;
    margin-top: -20px !important;
}
```
Regards,
Eva Kemp.
#67501 Copied
Jimbo

Participant

June 2, 2015 at 10:49

it is also not displaying corectly on the related products carosel area at the bottom of the page?

can the star rating be disabled from the product title area Eva?

#67504 Copied
Eva Kemp

Support staff

June 2, 2015 at 10:54
Hello,

To remove star-rating add this code in style.css of the child theme:
```
.products-grid .star-rating {
   display: none !important;
}
```
Regards,
Eva Kemp.
#67509 Copied
Jimbo

Participant

June 2, 2015 at 10:59

Thanks Eva,

How would I adjust the carosel css (related products star rating text) as the rating on the battery is out of sync at the bottom of the

I will then decide whether to hide or keep the ratings as I suppose potential customers can see the reviews more clearly.

Thanks for your help

#67512 Copied
Eva Kemp

Support staff

June 2, 2015 at 11:09
Hello,

To remove star-rating from slider add this code in style.css:
```
.slide-item .product .star-rating {
   display: none !important;
}
```
Regards,
Eva Kemp.
#67518 Copied
Jimbo

Participant

June 2, 2015 at 11:18

Eva,

and if I wanted to keep, what code to adjust so it does not overlap?

I also notice that the star rating does not change color, stays on grey? should go to yellow??

#67521 Copied
Eva Kemp

Support staff

June 2, 2015 at 11:28
Hello.

To adjust star-rating in a slider add this code:
```
.carousel-area .product-title {
    position: relative !important;
    bottom: 10px !important;
    margin-top: -20px !important;
}
```
If you want to change stars color you need edit the file wp-content/themes/woopress/images/rating-active.png with some image editor.

Regards,
Eva Kemp.
#67527 Copied
Jimbo

Participant

June 2, 2015 at 11:43

THanks Eva,

will try code.

What image editor do you suggest?

#67536 Copied

Eva Kemp

Support staff

June 2, 2015 at 12:15

Hello,

You can try to use Photoshop.

Regards,
Eva Kemp.

#67545 Copied

Jimbo

Participant

June 6, 2015 at 10:30

Thanks Eva, managed to sort the colour of the stars.

However when people select stars when leaving a review it is still yellow?

Can the colour be changed through woocommerce css?

Thanks

#68390 Copied

Eva Kemp

Support staff

June 8, 2015 at 10:48

Hello,

As I see when stars are inactive they are grey color, but when you make a rating they are gold:
http://storage2.static.itmages.com/i/15/0608/h_1433756830_6439345_ee23491026.png

Please clarify what exactly you want to modify.

Thank you.
Regards,
Eva Kemp.

#68499 Copied
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