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Customiser won’t work, so can’t update setting and the website has broken styles and layouts

This topic has 4 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

  • Avatar: finleydesign
    finleydesign
    Participant
    December 14, 2022 at 12:09

    Have updated theme and plugins, but the theme customiser won’t load, shows various errors

    mouse.min.js:11 Uncaught TypeError: o.widget is not a function
    at mouse.min.js:11:163
    at mouse.min.js:11:84
    at mouse.min.js:11:94

    Have reinstalled theme, reinstalled wordpress but I can’t do anything

    Please, contact administrator
    for this information.
    #341423 Copied Theme version: 8.3.8
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2022 at 12:43

    Hello,

    Please clear all cache, including CDN and server cache, and check then.

    Regards

    Please contact administrator
    for this information.
    #341437 Copied
    Avatar: finleydesign
    finleydesign
    Participant
    December 14, 2022 at 12:51

    Yeh I have done, I managed to get on it in incognito browser, but can’t seem to get it to work on standard browser

    I’ll keep trying

    #341440 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2022 at 15:13

    Yes, please.
    Try to next Chrome browser tool to clear cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

    Regards

    #341458 Copied

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