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Customization changes not updating on website properly

This topic has 4 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

dameryun

Participant

January 7, 2022 at 23:36

Hello,

I have made customization changes on my header and footer that are not applying consistently to my website. I have created two different headers and when I refresh the page on my phone and desktop to see the changes, the webpage does not show what is shown in the customization page. When I am in customization mode the changes I want are displayed properly, but when I go to the live page that the public can see, the changes are not consistent. Can you help with this?

Thank you,
David

#313926 Copied Theme version: .8.0.11 WooCommerce version: 6.0.0

3 Answers

Rose Tyler

Support staff

January 8, 2022 at 14:27

Hello,

Thanks for using our theme and for contacting us.
Have you cleared cache of your browser?
Please provide detailed screenshots for a better understanding of the situation. Also, provide temporary wp-admin access, we will check the problem more deeply.
You can use Lightshot screenshot or Gyazo tool to share the link to your screenshot.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#313965 Copied

dameryun

Participant

January 9, 2022 at 22:53

Hello,

I cleared the cache but it did not do anything. The Single Header for Ameryun.com/Home is the webpage in problem. The icons for menu, insta, and cart should be white Live Version (https://ameryun.com/wp-content/uploads/2022/01/error-page.png)
How it should look based off the customization page (https://ameryun.com/wp-content/uploads/2022/01/customization-page.png)

Thank you,
David

Please contact administrator
for this information.

#314040 Copied

Olga Barlow

Support staff

January 10, 2022 at 14:11

Hello,

Here is what I see on the home page https://prnt.sc/26c2yjs
So, don’t understand what’s wrong there.
Make sure that you clear plugin cache and browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn
after changes you did.

Regards

#314105 Copied
Tagged: best selling, changes, customization, properly, themes, updating, woocommerce
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Customization changes not updating on website properly

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