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Customize bar on my site not loading for a few days now

This topic has 4 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

The Giftery Israel

Participant

May 18, 2022 at 10:19

Hi i am trying to remove a banner on my site that I put up whilst i closed store for a week and now i would like to remove it but when i click the customize button on the top bar, it keeps loading and loading and never allowing me to access it. tried for a few days, a few different computers with cleared caches etc.
please advise thanks.

#324132 Copied Theme version: 8.1.5

3 Answers

Rose Tyler

Support staff

May 18, 2022 at 13:13

Hello,

Provide temporary wp-admin access, so we can take a closer look.

Regards

#324138 Copied

The Giftery Israel

Participant

May 19, 2022 at 11:48

here

Please contact administrator
for this information.

#324214 Copied

Olga Barlow

Support staff

May 19, 2022 at 18:17

Hello,

Never save theme options as a Draft https://prnt.sc/dfr_pIsyFJMv Use only Publish option.
Check now.

Regards

#324242 Copied
Tagged: customize, issues, loading, templates, woocommerce, wordpress
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Customize bar on my site not loading for a few days now

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