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Customize theme or Theme Options not working

This topic has 5 replies, 2 voices, and was last updated 2 years, 7 months ago ago by 48memory

48memory

Participant

April 6, 2022 at 16:24

Since I have purchased the Store Theme, I am unable to access any options that will enable me to customise the theme (Logo, Top Banner, Footer, …).
I was using the latest versions of the following plugins:
– Elementor 3.6.2
– WooCommerce 6.3.1
– XStore Core 4.1.3
As a result, the customizer page isn’t showing, with multiple errors returned.

I downgraded some plugins
– Elementor 3.5.6
– WooCommerce 6.2.2
All the errors related to them disappeared, but the XStore Core one is still there.

I really need your assistance in fixing this

Please, contact administrator
for this information.

#321455 Copied Theme version: 8.1.3 WooCommerce version: 6.2.2

4 Answers

Olga Barlow

Support staff

April 7, 2022 at 00:27

Hello,

Sorry but I can’t log in to your Dashboard https://prnt.sc/Jh0E9iw03AQv
Provide the correct password, please.

Regards

#321479 Copied

48memory

Participant

April 7, 2022 at 00:35

Please try again with the same password

Please contact administrator
for this information.

#321481 Copied

Olga Barlow

Support staff

April 7, 2022 at 01:16

Hello,

To change the logo and header go to Theme Options > Header builder > https://gyazo.com/8a63b067d2102534f91a5bf68483b6da
Header builder video tutorials https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

To change the footer go to Static blocks > edit Footer static block using Elementor.

Besides, update Elementor Pro plugin to the latest version because you use out of date version of plugin.

Regards

#321486 Copied

48memory

Participant

April 7, 2022 at 07:29

Thank you for your feedback. I just realised that I can access the options via Google Chrome but not Safari.
On Safari, the issue still persists https://gyazo.com/5e8e2af2adbf3ba7961dd25f76c2b4e7

I m going to close the issue and use Chrome for now. Thank you

#321499 Copied
Tagged: customize, options, theme, woocommerce, wordpress, working
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Customize theme or Theme Options not working

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