Return to previous page

Customized real-time preview, the page on the right is very small, and it is a mobile page. How to s

This topic has 2 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

savoy

Participant

October 12, 2023 at 04:04

Customized real-time preview, the page on the right is very small, and it is a mobile page. How to solve it?

#369945 Copied Theme version: 5.1.14 WooCommerce version: 8.2.0

1 Answer

Tony Rodriguez

Support staff

October 12, 2023 at 05:26

Hello, @savoy,

Thank you so much for purchasing our theme and contacting our support center.

1) We suggest disabling all third-party plugins (including cache plugins and optimizing plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

2) Kindly navigate to XStore, then proceed to Theme Options, followed by the Header builder. Here, you are advised to make the necessary changes as per your requirements and subsequently, publish it.

Once you have completed these steps, please revisit your site after clearing your browser cache.

We trust that this will effectively resolve your issue.

Best Regards,
The 8Theme Team.

#369946 Copied
Tagged: customized preview woocommerce themes, mobile page customization woocommerce, real-time mobile page preview, small page real-time preview, small page woocommerce customization, wordpress woocommerce real-time themes
Viewing 2 results - 1 through 2 (of 2 total)