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Customizer keeps loading – Xstore - by heino

This topic has 6 replies, 3 voices, and was last updated 4 years ago ago by Olga Barlow

heino

Participant

December 10, 2020 at 11:42

Hello,
the customizer continues to load after the update. I have the theme and plugin up to date and the permalinks I have updated and also just updated because it does not work yet. See video in private content

Please, contact administrator
for this information.

#263429 Copied Theme version: 7.2.1 WooCommerce version: 5.11.0

5 Answers

Rose Tyler

Support staff

December 10, 2020 at 11:58

Hello,

Thanks for using our theme.
Can you see any errors in the browser console?
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#263434 Copied

heino

Participant

December 10, 2020 at 13:08

Can you look please? i add the debugging and plugin

customizer works now but the builder for example header builder not working

Please contact administrator
for this information.

#263447 Copied

Rose Tyler

Support staff

December 10, 2020 at 13:16

Hello,

As I can see, the Header builder works – https://prnt.sc/vzqenz Please clear cache and check.

Regards

#263449 Copied

heino

Participant

December 10, 2020 at 21:58

Please look video:

The debug bar gifs one problem, would this cause the problem? and how can I fix it?:

Uncaught TypeError: jQuery.event.addProp is not a function
https://pestvogel.wordpresswebsitemaken.be/wp-includes/js/jquery/jquery-migrate.js line 626

Please contact administrator
for this information.

#263523 Copied

Olga Barlow

Support staff

December 11, 2020 at 16:10

Hello,

Try to flush cache or open your site from another browser.
I checked the menu and don’t see the problem https://gyazo.com/bfcf0355a8bbd6bb4e5bdb49f4abe0a9

Regards

#263619 Copied
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