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Customizer php not working when trying to open theme options

This topic has 7 replies, 3 voices, and was last updated 2 months, 4 weeks ago ago by Jack Richardson

Jeovanni

Participant

September 23, 2024 at 14:42

Went trying to customize the theme options, we are met with a 500 error message every time. We have disabled all unnecessary plugins, and we like some help to restore the website. Thanks.

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#415557 Copied Theme version: 9.4.1

6 Answers

Rose Tyler

Support staff

September 23, 2024 at 14:59

Hello, Jeovanni,

There is a critical error on the page.
1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/ Provide us with temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#415561 Copied

Jeovanni

Participant

September 23, 2024 at 15:18

1) Here is the error in stack trace:
[23-Sep-2024 14:12:00 UTC] PHP Fatal error: Uncaught Error: Call to a member function preview() on null in /var/www>
Stack trace:
#0 /var/www/html/wp-includes/class-wp-customize-widgets.php(355): WP_Customize_Widgets->customize_register()
#1 /var/www/html/wp-includes/class-wp-hook.php(324): WP_Customize_Widgets->schedule_customize_register()
#2 /var/www/html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#3 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action()
#4 /var/www/html/wp-includes/class-wp-customize-manager.php(947): do_action()
#5 /var/www/html/wp-includes/class-wp-hook.php(324): WP_Customize_Manager->wp_loaded()
#6 /var/www/html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#7 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action()
#8 /var/www/html/wp-settings.php(722): do_action()
#9 /var/www/html/wp-config.php(104): require_once(‘…’)
#10 /var/www/html/wp-load.php(50): require_once(‘…’)
#11 /var/www/html/wp-admin/admin.php(34): require_once(‘…’)
#12 /var/www/html/wp-admin/customize.php(13): require_once(‘…’)
#13 {main}
thrown in /var/www/html/wp-includes/class-wp-customize-widgets.php on line 544

Please contact administrator
for this information.

#415563 Copied

Jack Richardson

Support staff

September 23, 2024 at 16:22

Dear @Jeovanni,

I hope this message finds you well. Thank you for sharing the error log with us. Upon review, it appears that the issue you are encountering is not related to our theme’s code but originates from WordPress itself.

We recommend that you contact your hosting provider and request a reinstallation of WordPress on your website. Please ensure that you create a backup of your website before proceeding with the reinstallation to safeguard your data.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#415565 Copied

Jeovanni

Participant

September 23, 2024 at 17:15

I don’t think this has to do with wordpress, as this error happened once i updated the xstore theme. Is there anything else that can be done besides reinstall?

Thank you.

#415567 Copied

Jeovanni

Participant

September 23, 2024 at 21:27

Hello Jack, Issue persists even after creating a new droplet, reinstalling wordpress, and importing saved backup

#415579 Copied

Jack Richardson

Support staff

September 24, 2024 at 07:00

Hello @Jeovanni

Please, provide us the correct web-site and the wp-admin access to your web-site, so we could check the setting and debuging the issue.

Kind regards, Jack Richardson

#415605 Copied
Tagged: customizer php error, fix woocommerce templates, php not working, solving woocommerce php issues, troubleshoot wordpress customizer, wordpress theme options
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