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Customizer settingsn not Working .. Just white screen and loading ..

This topic has 3 replies, 3 voices, and was last updated 11 months ago ago by Andrew Mitchell

Alzain

Participant

March 27, 2024 at 08:36

Hi
I hope you are well
Customizer settingsn not Working .. Just white screen and loading ..

All options ( Theme options ) Not working

The cache was deleted from the website and browser. Another browser was tried, but the same problem

As shown in the attached pictures

Files is visible for topic creator and
support staff only.

#388761 Copied Theme version: 9.3.1

2 Answers

Tony Rodriguez

Support staff

March 27, 2024 at 08:52

Hello, @Alzain,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#388764 Copied

Andrew Mitchell

Support staff

March 28, 2024 at 23:54

Dear Alzain,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#389011 Copied
Tagged: customizer settings not working, fix wordpress customizer problems, woocommerce loading issues, woocommerce wordpress themes troubleshooting, wordpress themes customizer settings, wordpress white screen error
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