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Damage layout - by dekloska - on WordPress WooCommerce support

This topic has 14 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Stan Russell

dekloska

Participant

October 11, 2015 at 22:16

Hello, website can not be used after the last update. Please see an image: http://1drv.ms/1hyG9Vb

Thank you for your help.

#93095 Copied Theme version: 2.5 WooCommerce version: 2.4.7

13 Answers

Stan Russell

Participant

October 12, 2015 at 08:12

Hello,

as we can see on screenshot – Visual Composer plugin is disabled on your site now.
Please download latest version (4.7.4) of Visual Composer plugin from our downloads section here: http://www.8theme.com/download-plugins/ update and activate it. If this will not help – please provide us with admin credentials for your site in private content.

Regards,
Stan Russell.

#93136 Copied

dekloska

Participant

October 12, 2015 at 20:45

Thank you! It looks good now.

I have an another issue. Please see an image: http://1drv.ms/1QlNG5C

When I logged in, I see everything on the left side.

#93418 Copied Theme version: 2.5 WooCommerce version: 2.4.7

Stan Russell

Participant

October 13, 2015 at 07:18

Hello,

please provide us with WP admin and FTP credentials for your site in private content.

Regards,
Stan Russell.

#93454 Copied

dekloska

Participant

October 27, 2015 at 22:51

Hello,

sorry for my late response. I am providing you username and password in private content.

Thank you for your help.

Please, contact administrator
for this information.

#96388 Copied Theme version: 2.5 WooCommerce version: 2.4.8

Jack Richardson

Support staff

October 28, 2015 at 08:46

Hello,

Please provide us with FTP credentials too.
Also WP credentials are incorrect. Please check them.

Thank you.

Best regards,
Jack Richardson.

#96406 Copied

dekloska

Participant

October 28, 2015 at 09:53

Here you are…

Please, contact administrator
for this information.

#96426 Copied Theme version: 2.5 WooCommerce version: 2.4.8

Eva Kemp

Support staff

October 28, 2015 at 11:48

Hello,

Please check your wp-admin panel credentials as we can’t log in.

Thank you.

Regards,
Eva Kemp.

#96472 Copied

dekloska

Participant

October 28, 2015 at 11:53

Please, try it now.

Please, contact administrator
for this information.

#96474 Copied Theme version: 2.5 WooCommerce version: 2.4.8

Stan Russell

Participant

October 28, 2015 at 14:08

Hello dekloska,

we still can not log in your site.

Regards,
Stan Russell.

#96490 Copied

dekloska

Participant

October 28, 2015 at 16:21

I am sorry, so try it now:

Please, contact administrator
for this information.

#96522 Copied Theme version: 2.5 WooCommerce version: 2.4.8

Eva Kemp

Support staff

October 28, 2015 at 17:55

Hello,

I’ve disabled debug mode in in Woocommerce > System Status > Tools tab.
Please clear browser cache and check Shop page now.

Regards,
Eva Kemp.

#96565 Copied

dekloska

Participant

October 29, 2015 at 00:19

Perfect! Thank you very much for your help. I appreciate it!

#96638 Copied

Stan Russell

Participant

October 29, 2015 at 08:12

Hello dekloska,

we are always happy to help our customers! Have a nice day!

Regards,
Stan Russell.

#96648 Copied
Tagged: best, damage, layout, selling, themes, woocommerce
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