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Database error when accessing downloads - by Rawi

This topic has 8 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

Rawi

Participant

May 30, 2016 at 09:34

Hello,

I’m trying to download the plugins of my Legenda Theme but I get an error from your database and does not allow me to access the download section.

The error seems to affect my purchase code Legenda Theme.

Can you quickly check the error in your database?

Thank you.

Please, contact administrator
for this information.

#127505 Copied Theme version: 3.0.1 WooCommerce version: 2.5.5

7 Answers

Eva Kemp

Support staff

May 30, 2016 at 09:57

Hello,

We checked the page https://www.8theme.com/download-plugins/ and plugins can be downloaded successfully on our side.
Try to clear browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#127507 Copied

Rawi

Participant

May 30, 2016 at 10:26

Hello Eva,

I logged in from two different browsers and I still have problems with the database.

Meanwhile, could you send to my email the latest version of the plugin Revolution Slider v5.2.5.2?

Thank you.

Please, contact administrator
for this information.

#127511 Copied Theme version: 3.0.1 WooCommerce version: 2.5.5

Jack Richardson

Support staff

May 30, 2016 at 13:08

Hello,

We’ve sent plugin archive to your email address.
Please check it.

Best regards,
Jack Richardson.

#127546 Copied

Rawi

Participant

May 30, 2016 at 17:38

Thank you Jack.

I have received the plugin.

But I still have problems with my purchase code and the data base when I enter to the Download plugins section:

WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘)’ at line 1]
SELECT * FROM wp_woocommerce_software_licences WHERE order_id IN ()

WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘) AND user_id=2126’ at line 2]

#127628 Copied

Jack Richardson

Support staff

May 30, 2016 at 18:17

Hello,

Please provide us with login details to your account as we don’t see such error on our side.

Thank you.
Best regards,
Jack Richardson.

#127629 Copied

Rawi

Participant

June 9, 2016 at 10:41

Hello Jack,

It seems that this error does not appear currently to access my account.

Greetings.

#129022 Copied

Eva Kemp

Support staff

June 9, 2016 at 11:13

Hello,

So is the problem resolved?

Regards,
Eva Kemp.

#129025 Copied
Tagged: database, downloads, error, solutions, templates, woocommerce, wordpress
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