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Deactivate license - by Babysale - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler

  • Avatar: Babysale
    Babysale
    Participant
    November 25, 2018 at 18:01

    I tried to deactivate the license in WordPress but it doesn’t work. Can you deactivate the license so I can install it on a different domain?

    Thanks in advance.

    #204832 Copied Theme version: 5.1.1
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2018 at 08:37

    Hello,

    Have you tried to deactivate theme via XStore dashboard https://prnt.sc/ln09wo ?
    Please provide us with temporary wp-admin access to the site where XStore theme needs to be deactivated.

    Regards

    #204852 Copied
    Avatar: Babysale
    Babysale
    Participant
    November 29, 2018 at 10:53

    Hi,

    I did indeed try to deactivate the theme through the dashboard.
    I will give you the login details in the private content area.

    Regards

    Please contact administrator
    for this information.
    #205067 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2018 at 10:58

    Hello,

    We’ve fixed the problem with the Deactivation in latest theme version (5.1.2). Please update the theme and Core plugin (1.1.7) then you will be able to deactivate XStore theme.

    Regards

    #205068 Copied
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