Return to previous page

Dear, I have a problem with my account page.

This topic has 14 replies, 3 voices, and was last updated 4 months, 1 weeks ago ago by Jack Richardson

solyman111

Participant

August 11, 2024 at 01:10

Dear, the new account creation page has disappeared, and when entering my account page, the WordPress account appears to all visitors

#409787 Copied

13 Answers

Rose Tyler

Support staff

August 11, 2024 at 07:36

Hello Solyman111,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#409792 Copied

solyman111

Participant

August 11, 2024 at 11:28

Dear, I migrated my website from alkhal.store to alsadh.online, but now when creating an account or logging in, it is not accepted without displaying any error.

Please contact administrator
for this information.

#409820 Copied

Rose Tyler

Support staff

August 11, 2024 at 11:34

Hello Solyman111,

We appreciate your prompt response.

https://prnt.sc/7vrnH2FV0JSu Please check the My account page now.

Best Regards,
8Theme’s Team

#409821 Copied

solyman111

Participant

August 11, 2024 at 11:39

Thank you, dear. The problem has been solved. Dear, I want to customize my account page and change the colors

#409823 Copied

Rose Tyler

Support staff

August 11, 2024 at 13:32

Hello Solyman111,

You’re welcome!

Custom CSS code can be used to change styles. Please describe the desired result in more detail.

Best Regards,
8Theme’s Team

#409837 Copied

solyman111

Participant

August 12, 2024 at 02:24

Dear, I want to change the color of the buttons to blue I have a problem when entering the username in Arabic. An error appears.

#409875 Copied

Rose Tyler

Support staff

August 12, 2024 at 07:39

Hello Solyman111,

We appreciate your prompt response.

We can’t log in. Have you changed credentials?

1/ Theme Options > Styling > edit settings for buttons.

2/ ” entering the username in Arabic. An error appears.” – you did not provide screenshots, but at first sight, it looks like something related to woocommerce plugin. Please try to activate the default WooCommerce theme – Storefront and check the result. Here is a link to WC support forum – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#409900 Copied

solyman111

Participant

August 12, 2024 at 11:40

Dear please help me
When entering a username in Arabic, the username appears incorrect.

Files is visible for topic creator and
support staff only.

#409947 Copied

solyman111

Participant

August 12, 2024 at 11:41

Dear, when entering the password, it is accepted as a number or one letter.

#409948 Copied

Rose Tyler

Support staff

August 12, 2024 at 11:58

Dear Solyman111,

Could you please temporarily activate the Storefront theme on your website and check if you are experiencing the same issues? If the problems persist regardless of the theme, it is advisable to contact WooCommerce support, as the theme author cannot influence this.

Should the issue be isolated to our theme while others function correctly, we will investigate and address the matter promptly. We look forward to receiving the results of this test from you.

Best regards,
8Theme’s Team

#409951 Copied

solyman111

Participant

August 12, 2024 at 12:08

Dear please check my site settings

Please contact administrator
for this information.

#409953 Copied

solyman111

Participant

August 12, 2024 at 13:10

Dear, I tried to identify the problem, but I could not identify it.

#409962 Copied

Jack Richardson

Support staff

August 12, 2024 at 15:20

Dear @solyman111,

I hope this message finds you well. We have yet to receive confirmation from you regarding whether the issue persists when using the default Storefront theme. Could you kindly verify this for us?

It is important to note that if the problem also occurs with the default theme, it suggests that the issue may be related to the WooCommerce plugin rather than our theme. This distinction is crucial for determining the appropriate course of action.

We would appreciate your prompt feedback on this matter. Additionally, if the issue does not occur with the default theme, please attach a video with your response to confirm that the test was conducted correctly.

Thank you for your attention to this matter. We look forward to your reply.

Best Regards,
Jack Richardson
The 8Theme Team

#409973 Copied
Tagged: account problem solutions, efficient woocommerce problem-solving, fix woocommerce account, reliable wordpress account help, woocommerce account support, wordpress account troubleshooting, wordpress woocommerce templates
Viewing 14 results - 1 through 14 (of 14 total)