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Default Header showed two times, no changes made.

This topic has 12 replies, 4 voices, and was last updated 11 months, 2 weeks ago ago by Andrew Mitchell

ProdbyDaan

Participant

December 22, 2023 at 11:59

Hey Team,

my default header is showing two times?
But i don’t know why.
And i doesn’t changed anything.

https://prnt.sc/L572UwuP-5Vd

#377455 Copied Theme version: 9.2.5

11 Answers

Tony Rodriguez

Support staff

December 22, 2023 at 12:58

Hello, @ProdbyDaan,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#377459 Copied

ProdbyDaan

Participant

December 22, 2023 at 13:22

Hello Tony,

i have a identical Staging website.
There a not this issue.
All Plugins are the same and the custom CSS are to.

It look like its the Mobile Header and Desktop Header displayed at the same time.

Cache Cleard, Elemetor Tools New Generate, CDN Cache cleared

#377460 Copied

ProdbyDaan

Participant

December 22, 2023 at 13:37

My Live Page shows this: https://prnt.sc/KbKfHd-jnX5Z

My staging this: https://prnt.sc/pB7ekJx2qnmL
Is that the Problem? How to fix?
I dont did anthing there..

#377463 Copied

Tony Rodriguez

Support staff

December 22, 2023 at 13:51

Hello, @ProdbyDaan,

We would like to propose that you transition to the Parent theme should you be utilizing the Child Theme on your website. We advise that you clear your website’s cache and then re-evaluate the situation. It is possible that the issue you are encountering originates from your Child Theme.

Furthermore, we request that you create a header using the XStore Parent theme and reassess the issue. Should the header issue not persist when using the Parent theme, this would confirm that the problem is isolated to your Child Theme.

Please inform us of the outcome following these steps. Additionally, we strongly advise you to ensure a complete backup of your website is made prior to making any changes.

We appreciate your attention to this matter and look forward to your response.

Best regards,
The 8Theme Team

#377465 Copied

ProdbyDaan

Participant

December 22, 2023 at 15:52

Hello Tony,

Unfortunately, I can’t test in on my Live page. it’s a Shop…
On my staging Page is breaking my entire website.

Is there no other way?
Copy the “working” child theme from staging to live ?

#377476 Copied

ProdbyDaan

Participant

December 22, 2023 at 16:59

Is there a way to repair the Child Theme?
Why does it get broken?

I don’t do any manuell changes in the Child/Theme Files.
Only working in the WordPress Backend Dashboard with custom CSS nothing else.
No FTP Changes or something else …

#377482 Copied

ProdbyDaan

Participant

December 22, 2023 at 17:01

Ive done serveral Backups via UpdraftPlus and some Backups from my Hosting provider, if its helps.

#377483 Copied

Tony Rodriguez

Support staff

December 23, 2023 at 09:21

Hello, @ProdbyDaan,

Thank you for your response.

To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#377518 Copied

ProdbyDaan

Participant

December 23, 2023 at 11:23

Hello Tony,

here the credentials.

Please contact administrator
for this information.

#377523 Copied

Rose Tyler

Support staff

December 23, 2023 at 18:54

Hello, @ProdbyDaan,

We appreciate your prompt response.

We have identified the cause of the issue you encountered, which was due to an unclosed curly bracket https://prnt.sc/39WAEIMMCoXM. The problem has been rectified.

Please verify the solution at your earliest convenience.

Kind Regards,
8theme team

#377537 Copied

Andrew Mitchell

Support staff

January 6, 2024 at 18:37

Dear ProdbyDaan,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#378882 Copied
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Default Header showed two times, no changes made.

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