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Default template and email design keeps getting deleted

This topic has 9 replies, 4 voices, and was last updated 4 months, 4 weeks ago ago by Andrew Mitchell

carliczyk

Participant

September 23, 2024 at 17:56

Hello, I am trying to use the default email template to create a header and footer, but after I design and save it, it gets deleted?

I also had a few emails designed before I started using the default template, and all of the design has been deleted too.

This has happened to me a few times now.

Please, contact administrator
for this information.

#415569 Copied Theme version: 9.4.1

8 Answers

Jack Richardson

Support staff

September 24, 2024 at 07:27

Hello @carliczyk
Please, provide us the correct wp-admin access to your web-site and if you can, please attach a video of the issue.
Kind regards, Jack Richardson

#415615 Copied

carliczyk

Participant

September 24, 2024 at 18:39

Info in private area

thanks!

Please contact administrator
for this information.

#415724 Copied

Jack Richardson

Support staff

September 25, 2024 at 07:08

Dear @carliczyk,

We hope this message finds you well. We would like to assist you in setting the email type for your built template. Please navigate to the right sidebar area of your template editor, where you can set the type of your email. You can refer to this screenshot for guidance: https://prnt.sc/jVHpB6qqLWcI.

Once you have adjusted the type and saved your changes, rest assured that you will not lose any modifications you have made. It is important to note that the current method you are using is intended for loading the template without returning to the email templates list, rather than setting the type for the email.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#415753 Copied

carliczyk

Participant

September 26, 2024 at 01:44

Thanks I see its saved now.

But how am I able to use the header from the Default template?

When I drag the widget in, it still only says “Content of original email will be transferred here”

Thanks

Please contact administrator
for this information.

#415872 Copied

Jack Richardson

Support staff

September 26, 2024 at 10:11

Dear @carliczyk,

We would like to inform you that the only method available for utilizing prebuilt header or footer templates in different email templates is by exporting the template from one email and then importing it into another. Currently, there are no alternative options for transferring these elements between templates.

Thank you for your understanding.

Best Regards,
Jack Richardson
8Theme’s Team

#415920 Copied

carliczyk

Participant

September 27, 2024 at 02:29

Ok thank you

#416022 Copied

Rose Tyler

Support staff

September 27, 2024 at 10:27

Dear @carliczyk,

You’re welcome!

Thank you for your understanding.

Warm Regards,
The 8Theme Team

#416084 Copied

Andrew Mitchell

Support staff

September 27, 2024 at 18:07

Dear carliczyk,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#416164 Copied
Tagged: default template deletion, deleted woocommerce templates, email design issues, fix woocommerce deletion, woocommerce wordpress themes, wordpress theme troubleshooting
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Default template and email design keeps getting deleted

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