This topic has 5 replies, 3 voices, and was last updated 8 months ago ago by Luca Rossi
Hi! I would like to delete the “product video” text field that appears when a vendor tries to create a new product or modify one.
Just add private info
Hello, Manuel Barba,
We appreciate you reaching out to us and for your patronage of XStore.
To assist you further, we kindly request the following:
1. Please provide us with the link to the page from which the screenshot was taken.
2. Could you also verify if the product video field is visible when a different theme is activated on your website? For instance, navigate to Appearance > Themes > Install and Activate the Storefront theme and check its visibility.
Let us know the results.
3. We can’t connect FTP:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Please check this.
Thank you for your cooperation.
Kind Regards,
8theme team
It disappears when I change the theme.
1. The link is https://healthstock.net/escritorio/settings/verification/
2. You can access the FTP like this:
Neubox.com -> Ingresar (log in) -> Introduce my credentials (on private area) -> Click on Services -> My services -> Then a list will appear, click on healthstock.net options -> And click on CPanel option.
Finally, when you are inside of CPanel click on WP Toolkit and there you’ll see the option to get in FTP files.
Dear Manuel Barba,
We would like to inform you that we have successfully implemented the following custom CSS code within the Theme Options > Theme Custom CSS > Global CSS section of your website:
label[for="et_video_code"],
#et_video_code {
display: none !important;
}
As a result, the product video field has been effectively removed from the interface. We kindly request that you clear your browser and server caches to ensure that these changes are reflected on your end.
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
The 8Theme Team
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