Return to previous page

Deleting a large number of images triggers a 404 page, is there any time limit?

This topic has 10 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler

Fabio

Participant

May 13, 2017 at 22:23

Dear Support,

When I installed the legenda theme the first time, for some reasons some images in the media library got duplicated many times. I now would like to delete hundred or thousand of images (copies).

However, when I try to delete bulks of images, after I while, the media library redirects to the theme’s 404 page. This is preventing me to delete large number of images in one shot (i can only delete 10-12 images without triggering a 404 page).

Is there any loading time limit after which the theme shows a 404 page? If yes, how can I increase it? Could you please support me with this issue.

Best regards.

F.

#163033 Copied Theme version: 3.1 WooCommerce version: 2.6.14

9 Answers

Rose Tyler

Support staff

May 15, 2017 at 14:18

Hello,

It was the problem in older theme version. You need to delete images use FTP.
You won’t have such problem with new images.

Regards,
Rose Tyler.

#163115 Copied

Fabio

Participant

May 18, 2017 at 20:31

Dear Support,

Could you please confirm that if I update the theme to the new version I could delete the images in bulk?

Cancelling the images via FTP is not a solution considering that would break the link with the database and wordpress in general…

Best regards.

F.

#163513 Copied

Rose Tyler

Support staff

May 19, 2017 at 14:14

Hello,

In new theme version, we solved the problem with product image duplicate, what was in one of the old versions.
At first sight, the problem with images deleting is not related to our theme, so please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me wp-admin credentials in Private Content area.

Regards,
Rose Tyler.

#163591 Copied

Fabio

Participant

June 7, 2017 at 10:37

Dear Rose,

Before replying I waited to update the theme, which happened yesterday.

I’ve now tried to delete thousands of duplicate images by selecting bunches of 50s in the media library. However, again, it results in a 404 page after trying to delete them. It appears that it deletes only 20-22 images before triggering a 404 page.

Is there a way to increase the time limit in order to allow the theme to delete all selected images without incurring in a 404 page?

Best regards.

F.

#165187 Copied Theme version: 3.2 WooCommerce version: 3.0.5

Rose Tyler

Support staff

June 7, 2017 at 13:32

Hello,

Could you please provide wp-admin and FTP access in Private Content?

Regards,
Rose Tyler.

#165209 Copied

Fabio

Participant

June 8, 2017 at 10:41

Dear Rose,

No problem to provide the details however, could you please confirm that no files will be copied locally or, if so, deleted once the issue will be solved?

I trust you that the FTP access will not affect the website functionality.

Best regards.

F.

#165277 Copied

Rose Tyler

Support staff

June 8, 2017 at 10:53

Hello,

I confirm it. Please don’t worry. Also, we will inform you about any changes.

Regards,
Rose Tyler.

#165281 Copied

Fabio

Participant

June 8, 2017 at 13:22

Thank you. Details provided.

Please, contact administrator
for this information.

#165307 Copied

Rose Tyler

Support staff

June 8, 2017 at 15:42

Hello,

Please try to activate Storefront theme (Appearance > Themes > Install and activate) – official WC theme and check if you have this issue with our theme only or even with official theme too. Let us know the result.
Also, try to increase – https://prnt.sc/fhfhk1

Regards,
Rose Tyler.

#165325 Copied
Viewing 10 results - 1 through 10 (of 10 total)