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Delivery Address not displaying in My Account, Thank you page etc

This topic has 19 replies, 2 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

f1websites

Participant

December 26, 2014 at 10:59

Hi

We are using the Royal theme with woo commerce. It is mostly working great, but there are a few issues.

The first is that users delivery address is not being shown on the thank you page, order confirmation page, my account page etc.

Please could you help us remedy this.

Woo commerce setting is set to default to shipping address for delivery. i.e. ( not only ship to billing address option )

Regards

F1websites

#31118 Copied

18 Answers

Eva Kemp

Support staff

December 26, 2014 at 12:00

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#31123 Copied

f1websites

Participant

December 27, 2014 at 06:54

Hi Please see credentials in private content.

Please, contact administrator
for this information.

#31165 Copied

Eva Kemp

Support staff

December 27, 2014 at 09:11

Hello,

We also need your site url.

Thank you.
Regards,
Eva Kemp.

#31168 Copied

f1websites

Participant

January 5, 2015 at 09:44

Please see below

Please, contact administrator
for this information.

#31913 Copied

Eva Kemp

Support staff

January 5, 2015 at 14:46

Hello,

Your Woocommerce plugin is out of date.
Please update it.
Also you have other plugins of old versions. Please provide us with FTP credentials and we’ll update them for you.
By the way we recommend you to update the theme to 1.5.2 version.
Don’t forget to create a back up before update.

Thank you.
Regards,
Eva Kemp.

#31965 Copied

f1websites

Participant

January 6, 2015 at 14:01

I have updated both woocommerce and plugins, as well as the theme to 1.5.2. This problem still persists.

Please could you assist.

Thank you

#32129 Copied

Eva Kemp

Support staff

January 6, 2015 at 15:21

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#32146 Copied

f1websites

Participant

January 7, 2015 at 10:16

Please see below.

Thank you

Please, contact administrator
for this information.

#32274 Copied

f1websites

Participant

January 9, 2015 at 12:43

Hi

Is there any progress on this issue?

Regards

Clyde Thomas

#32634 Copied

Eva Kemp

Support staff

January 10, 2015 at 10:12

Hello,

I’ve updated the required plugins for you. Please update WordPress as well and don’t forget to create a back up before update.
If the problem persists after it please let us know.

Thank you.
Regards,
Eva Kemp.

#32754 Copied

f1websites

Participant

January 13, 2015 at 13:04

Hi

I have updated WordPress to 4.1.

The issue still persists, please could you have a look at it again.

Regards

Clyde Thomas

#33160 Copied

Eva Kemp

Support staff

January 13, 2015 at 17:57

Hello,

The issue has been fixed.
Please check My Account page.

Thank you.
Regards,
Eva Kemp.

#33257 Copied

f1websites

Participant

January 14, 2015 at 10:38

Thank you very much Eva

Could you let me know what you did to fix it. Could you also do it to the Thank you page, which is having the same issue.

Regards

Clyde Thomas

#33371 Copied

Eva Kemp

Support staff

January 14, 2015 at 11:18

Hello,

I’ve updated the file my-address.php in wp-content/themes/woocommerce/myaccount directory.
Please provide the link to “Thank you” page.

Thank you.
Regards,
Eva Kemp.

#33375 Copied

f1websites

Participant

January 15, 2015 at 10:35

Hi Eva

The “thank you” page is a woo commerce end point and will only reflect correctly once you make a purchase. The site is in sandbox mode, so you will be able to make a purchase without paying.

Just choose a product , purchase it. select the payment type as Sisou Test Bank, and follow on. After you have made the “purchase” you will see the thank you page.

Regards

Clyde Thomas

#33560 Copied

Eva Kemp

Support staff

January 15, 2015 at 11:25

Hello,

That has been corrected.
Please check.
Thank you.

Regards,
Eva Kemp.

#33566 Copied

f1websites

Participant

January 15, 2015 at 16:04

Thank you

I just wanted to confirm that these changes will persist in future updates?

Regards

Clyde Thomas

#33660 Copied

Eva Kemp

Support staff

January 15, 2015 at 16:59

Hello,

You’re welcome.

Yes, it’ll be fixed in future updates.

Thank you.
Regards,
Eva Kemp.

#33671 Copied
Tagged: delivery address, my account, templates, thank you page, woocommerce, wordpress
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