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Demo content issues - by vgza - on WordPress WooCommerce support

This topic has 35 replies, 4 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

vgza

Participant

November 18, 2017 at 14:56

Hi,

I purchased and installed xstore today after a chat with one of your staff ensuring me that the below would indeed not happen 🙁

I’m trying to get my site to be a replica of the “organic” demo, and then modify from there.

I’ve installed all plugins and imported demo content, but these are my issues:

* It only seems to have imported the “Home – organic” page – not the About us/contact us (etc..) or any of the others

* The header is not showing at all

* The banner area under the very top revolution slider is not showing at all, even though it is present in WPBakery editor

* The dummy product images are not present

* I do not have a license key for WPBakery

I can confirm that the Revolution slider demo data has successfully imported.

Please advise on the above. If possible, could you please send me the dummy pages for the “organic” demo so I can import them into WP.

I just want my starting point to be the “organic” demo as close as possible, which is what was promised to me.

I can create a WP login for you if necessary.

Many Thanks.
VG

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#177965 Copied Theme version: Xsore Latest WooCommerce version: Latest

34 Answers

vgza

Participant

November 19, 2017 at 13:38

Hi 8Theme support,

I’ve reinstalled wordpress 4.8 from scratch and ONLY installed woocommerce + your theme but the issue persists. Please advise on how to get ALL Demo data for “organic”, including pages.

Also as above, the header issue persists.

Please come back to me – I intended to get some work done this weekend and haven’t been able to. At the moment the product I have received is not as advertised. I recently ditched another (more expensive) theme for Xstore.

Many Thanks
VB

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#177975 Copied Theme version: 4.13 WooCommerce version: 3.2.4

Olga Barlow

Support staff

November 20, 2017 at 10:48

Hello,

1) If you need additional pages from organic demo go to Theme Options > Import/Export > Dummy Content > scroll down to Additional pages import and import the necessary page http://prntscr.com/hcrqx7

2), 3) Provide me link to your Dashboard and temporary admin panel access.
4) Our dummy products, posts, projects come with placeholders
5) Read our documentation https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
The only WooZone plugin is exclusion. Let me know if you plan to use WooZone plugin and I’ll send you the code to activate it.

Regards

#178039 Copied

vgza

Participant

November 20, 2017 at 12:17

Plaese see private content

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#178062 Copied

Rose Tyler

Support staff

November 20, 2017 at 14:32

Hello,

You may use such screenshot maker as Lightshot and provide screenshot link in Private Content.
Also, please please provide wp-admin access in Private Content.

Regards

#178068 Copied

vgza

Participant

November 20, 2017 at 16:39

Thanks Olga,

Please see private content for images.

——————————

I managed to get a lot of it done by using the Import function and pointing it to the organic demo site. I’ve done the import on the additional pages – thanks – I somehow missed this section.

However, some of the pages I’m after were NOT available in this import section:

1. SHOP page – is close, but not the same. The demo has a small banner down the left hand side, while my page has instead 2 boxes at the bottom (worldwide delivery / frees hipping)

Inline image 1

2. BLOG page – is completely from a different demo (not organic theme style):

Inline image 2

3. CART and CHECKOUT pages also seem to be wrong and have content down the right side:

Inline image 3 and Inline image 4

4. WISHLIST page has the same problem but also has different columns down the right hand side from the demo:

Inline image 6

5. MY ACCOUNT page does not show the REGISTER option on the right side – only LOGIN on the left

Inline image 5

Could you please assist in getting these to be in line with demo? The home page is fine – please don’t edit it.

Apart from the pages, I also have the following questions:

* There is a thin green line running along the top of all pages – how do I remove this and/or change the colour? I don’t intend to use this colour on my site.

* The PSD files for the ORGANIC theme are not available in any of the downloads from your site. I can see every other theme except organic. Do you have these?

* Is there a way to have a BASKET or PLUS icon appear on a product thumbnail under or next to the wishlist HEART icon? I don’t love the “add to cart” button but without this, one HAS to do the quick view to add an item to cart

Thanks for your help!

Regards,
Aran

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for this information.

#178104 Copied

Olga Barlow

Support staff

November 20, 2017 at 17:02

Hello,

You created the account with limited access http://prntscr.com/hcx5es and I can’t check Widgets, WooCommerce settings, and Theme options. Allow me to check these settings, please.

3), 4), 5) Every page has the option to disable the sidebar http://prntscr.com/hcx7du

Regards

#178106 Copied

vgza

Participant

November 20, 2017 at 17:04

Hi Olga,

Sorry – please log out and back in again and you should be full admin now.

#178107 Copied

Olga Barlow

Support staff

November 20, 2017 at 17:26

Hello,

1. I have added the banner to Shop sidebar widget area. Removed widget from widget area below the products http://prntscr.com/hcxc8i
2. Just changed the widgets http://prntscr.com/hcxcn7
5. http://prntscr.com/hcx8sp
6. http://prntscr.com/hcxhxy
7. It’s included http://prntscr.com/hcxijc
8. This type of hover effect does not include cart icon. You can either choose the different hover type (Theme Options > E-Commerce > Product Page layout > Buttons on hover) or enabled add to cart button below the price (Theme Options > E-Commerce > Product Page layout > Add to cart button > on)

Regards

#178110 Copied

vgza

Participant

November 20, 2017 at 17:33

Thank you so much Olga!

You can close this one.

All the best!

Regards,
VG

#178113 Copied

vgza

Participant

November 20, 2017 at 19:40

Hi Olga,

Sorry one last thing – could you advise how to have the text in the colour sections be CENTERED as in the demo?

At the moment they appear at the top of each section (i.e. vegetables, yogurt).

Many Thanks
Aran

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for this information.

#178124 Copied

vgza

Participant

November 20, 2017 at 19:41

apologies i forgot to add a screenshot

https://prnt.sc/hczhiv

#178125 Copied

Olga Barlow

Support staff

November 21, 2017 at 10:44

Hello,

Elements that used in banner content has some default margins, that’s why play with banner settings to get the necessary vertical space http://prntscr.com/hd8la3

Check now.

Regards

#178181 Copied

vgza

Participant

November 21, 2017 at 10:45

Thank you Olga – I should have tried this. Now I know!

Many Thanks

#178182 Copied

Olga Barlow

Support staff

November 21, 2017 at 12:24

You are welcome!

Regards

#178188 Copied

vgza

Participant

November 28, 2017 at 20:59

Hi Olga,

Hope you’re well.

Could you please advise how to add a top bar in ‘organic’ ?

I would like a thin top bar above the header with some text hard left, maybe a phone number / search bar or whatever else is possible.

I have enabled TOP BAR in Header settings and tried a few other settings but it does not appear.

Your login is still active if necessary.

Thanks in advance.
Aran

#178894 Copied

Olga Barlow

Support staff

November 29, 2017 at 10:51

Hello,

This type of header displays top bar areas inside header http://prntscr.com/hgpohv It does not come as the separate area for this header.

Regards

#178918 Copied

vgza

Participant

November 29, 2017 at 12:04

Thanks Olga,

Is there no way to accomplish this?

I see it in a lot of other xstore templates

e.g.: http://prntscr.com/hgqm1h

My other question is how to hide a section on mobile? The 2nd and 3rd sections on my page display as large blocks when responsive on mobile which wastes space, however they look good on desktop/laptop:

(see private content for example)

Is there a way to change their responsiveness? In my previous use of WPBakery with other themes, there was a responsive section but I can’t see it with the xstore theme.

Thanks again,
A

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#178930 Copied

Olga Barlow

Support staff

November 29, 2017 at 14:47

Hello,

1) You may choose another type of header and you’ll get the top bar. But Variant center 2, Two rows types do not have the top bar as the separate part.

2) Responsive Options tab is for column settings only in VC. It’s default VC option and XStore supports it http://prntscr.com/hgsyby
Row or section do not have this tab by default and it’s related to VC rules.

Regards

#178942 Copied

vgza

Participant

February 12, 2018 at 17:07

Hi Olga,

Hope you’re well. I realise this is a new ticket but I cant see how to create a new one. My account says I have no subscriptions which is weird…

Anyways 2 issues:

Home – Front Page

After updating XSTORE theme, the [8THEME] Products widget with 4 columns now displays one of the columns under the other 3 (bottom widget of the page). I have made no changes to this widget – any idea why or how to fix?

“Resources” Page

This applies to all WPBakery pages, but this is an example.

Open up any top level row (as an example, the row that says ETHICS) – I am unable to click on BACKGROUND under DESIGN OPTIONS. In this example, I want to increase the opacity for this row to make the background picture more transparent. Or maybe one might want to set a colour for that row.

I used to be able to do this.

I’ve updated VC and still the issue persists. In fact I’ve updated everything – woo, WP, xstore and VC.

I’ll put login details in private content.

Thanks!
VG

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for this information.

#184845 Copied Theme version: Latest WooCommerce version: Latest

Olga Barlow

Support staff

February 13, 2018 at 09:31

Hello,

1) Please, provide me temporary FTP access to fix this issues with products grid.
2) The problem was caused by old version of Massive Addons plugin http://prntscr.com/ie0erx I have updated plugin, try now, please. Also, using Massive addons options for the row you can set opacity even for the image http://prntscr.com/ie0g1z

Regards

#184910 Copied

vgza

Participant

February 13, 2018 at 10:35

Thanks Olga!

The background option in “Design options” still doesn’t work, but the “Background” overlay option works fine.

FTP details are in private content.

While we’re at it I have one more very n00b question…

In WP, where is the setting to remove the navigation links on a page (i.e. “HOME” and “< RETURN TO PREVIOUS PAGE”) and/or how do I disable the page title from appearing (i.e. MY ACCOUNT).

On some pages I want to disable both those things, on others I just want to remove the navigation links

e.g. https://prnt.sc/ie1528

Many Thanks
Aran

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for this information.

#184922 Copied

Rose Tyler

Support staff

February 14, 2018 at 13:51

Hello,

1. Unfortunately, we can’t connect. Please check credentials.
2. You may hide some element of breadcrumbs in Theme Options > General > Breadcrumbs and set font size 0px, or simply “Back to previous page” button > Off http://prntscr.com/ielpdk
To disable breadcrumbs on an individual page go to edit page > [8theme] Layout options > Breadcrumbs Style > Disable.

Regards

#185063 Copied

vgza

Participant

February 14, 2018 at 14:35

Thanks Olga.

Sorry – please check private content again for FTP details.

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for this information.

#185070 Copied

vgza

Participant

February 14, 2018 at 14:59

Hi Olga,

Sorry one more thing while youre at it –

I configured breadcrumbs settings but I’ve noticed that on some pages the title/breadcrumbs font is completely different.

Look at “Shop” and “Giving Back” pages – these have correct font.

Then look at “Resources” or “About Us” pages – these have the wrong font.

I’ve compared page settings but I cant see why this is happening – please advise and I’ll leave you alone for a while! 🙂

Thanks
VG

#185076 Copied

Rose Tyler

Support staff

February 15, 2018 at 09:57

Hello,

1. Today will be released new theme update and the issue with products grid should be fixed.
2. I’ve set http://prntscr.com/iezwgv please check now.

Regards

#185146 Copied

vgza

Participant

February 15, 2018 at 10:02

Thanks Olga you’re the best!

#185149 Copied

vgza

Participant

February 15, 2018 at 10:03

So Sorry Rose I thought I was talking to Olga.

You’re the best too!

Ciao!

#185151 Copied

Rose Tyler

Support staff

February 15, 2018 at 10:08

You’re welcome!
Have a nice day.

Regards

#185152 Copied

Blackbeard

Participant

February 20, 2018 at 10:31

Hi,

in my product grid I’ve set up to show 10 products, but it only shows 9. Why is that?

Thank you.

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for this information.

#185626 Copied
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