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Demo Content of theme issue while import

This topic has 8 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Tony Rodriguez

ram

Participant

January 25, 2023 at 14:26

Hello,

i have buy xstore theme today i am trying to import demo theme

https://xstore.8theme.com/elementor/demos/marseille03/

this design but some content is not import and page design also not load as same in demo theme
kindly help me with that

Please, contact administrator
for this information.

#345059 Copied Theme version: 9.0.2 WooCommerce version: 7.2.3

7 Answers

Rose Tyler

Support staff

January 25, 2023 at 15:56

Hello,

Thank you for purchasing our theme and for using our support forum.

1/ Please go to Dashboard > Products > Categories > edit category > add Thumbnail image. Images of categories can’t be imported, so you need to manually add image for every demo category, or delete them and add your own products categories.

2/ Please provide temporary wp-admin access, so we can fix the problem with this static block https://prnt.sc/CTUX7RxW5UV9 on the single product page.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

We look forward to your reply.

Kind Regards,
8theme team

#345073 Copied

ram

Participant

January 25, 2023 at 16:38

I will do with thumbnail
Thanks for replying

Please contact administrator
for this information.

#345080 Copied

Rose Tyler

Support staff

January 25, 2023 at 16:59

Fixed. Please check now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8Themes Team

#345081 Copied

ram

Participant

January 25, 2023 at 17:03

Thanks alot for help
One more thing whenever user open site first there some products auto added in wishlist how to remove that

Thanks

#345082 Copied

Tony Rodriguez

Support staff

January 26, 2023 at 05:23

Hello @ram,

I have tested your site again in incognito mode and it is functioning properly. I have also captured a video for you to view here: https://www.veed.io/view/8a5f77ea-2b6e-4a2e-b883-26b4a4c82c06?sharingWidget=true&panel=share. On the initial loading of the site, the wishlist is empty. Therefore, please clear the cache and check back or check it on any other computer with a fresh browser.

Best Regards,
8Theme’s Team

#345108 Copied

ram

Participant

January 27, 2023 at 12:40

Hello

there is just one more thing whenever i try to loading site in mobile it was not load same site as desktop it was at bottom view non-amp verison why that any way to load properly

thanks

#345228 Copied

Tony Rodriguez

Support staff

January 27, 2023 at 16:11

Hello @ram,

We have conducted further tests on your site using both a personal mobile phone and a desktop computer, and the site appears to be functioning properly on both devices. Attached is a screenshot of the desktop version: https://postimg.cc/87bg7zB9 and here is a reference video of your site on mobile: https://www.veed.io/view/b3ababce-470a-47b9-9e8b-30a9df96881e?sharingWidget=true&panel=share

It appears that the issue may be related to your cache, so we suggest that you clear your cache completely and check back again.

Best Regards,
8Theme’s Team

#345248 Copied
Tagged: demo content, import, issue, resolve, themes, woocommerce, wordpress
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