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Demo content price filter in new installation

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Tony Rodriguez

Cem U

Participant

December 14, 2023 at 18:59

I have made a fresh installation and also installed demo content. Price filter doesn’t work either on the shop page or in the side panel.
No additional plugins
No theme options have changed.

Please, contact administrator
for this information.

#376710 Copied Theme version: 9.2.5

3 Answers

Tony Rodriguez

Support staff

December 15, 2023 at 09:23

Hello, @Cem U,

Thank you for using our theme and for contacting us.

We are writing to update you on the status of the ‘Filter by Price’ widget for XStore. We are pleased to report that the widget is functioning correctly. To verify this, We have conducted a test by creating two sample products on your website, assigning prices to them, and ensuring that the widget operates as expected. We suggest that you replicate this process by accurately setting up your products and then proceed to test the widget’s performance. We are confident that you will find it to be working smoothly.

Please note that it is advisable to clear your browser cache before you conduct the retesting to avoid any potential discrepancies caused by cached data.

Furthermore, for your convenience, We have recorded a video demonstration that illustrates the widget’s functionality. You can view this video by following the provided link: https://streamable.com/e71jb2

Should you require any further assistance or have any questions, please do not hesitate to reach out.

Yours sincerely,
The 8Themes Team

#376743 Copied

Cem U

Participant

December 15, 2023 at 19:05

Hi Tony,
From the video I understand that price filter doesn’t work for demo content imported with the theme. I see only newly entered product works in the price filter but not the demo content although they are in the woocommerce. I wish I had know that before to save many hours.

I have entered two simple products as you suggested. Only entered categories and price for these products. Unfortunately price filter doesn’t work. There must be something missing. I try it each time in Incognito window. I leave the products in the website. Can you please check it once again?
Thanks.

#376850 Copied

Tony Rodriguez

Support staff

December 16, 2023 at 07:33

Hello, @Cem U,

Thank you for your response.

We are writing to express our gratitude for your communication and for bringing to our attention the issue regarding the price filter functionality with the demo content associated with our theme. Please accept our sincerest apologies for any inconvenience this matter may have caused you.

Upon receiving your report, we diligently revisited your website to conduct a thorough review. It is with pleasure that we inform you that the price filter on the shop page is operating correctly, as verified from our end. This is particularly true for the two simple products that were added following our previous recommendation. We have observed that these products are being appropriately sorted according to their designated categories and price points.

For additional clarity and as a visual aid, we invite you to view the instructional video we have prepared. You may access it via the following link: https://streamable.com/lxqzsf

Should you require further assistance or have any more questions, please do not hesitate to contact us. We are committed to ensuring your satisfaction and are here to support you.

Warmest regards,
The 8Theme Team

#376866 Copied
Tagged: cost-effective woocommerce solutions, ecommerce pricing control, new woocommerce setup, price filter demo, woocommerce templates, wordpress installation, wordpress store customization
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