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Demo import errors and elemetor hanging and not importing premium version

This topic has 4 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Tony Rodriguez

Quintus

Participant

April 5, 2023 at 20:27

Hi. I have used this template on another site, but have deactivated it and loaded it on the new site:
http://www.finefoodmerchants.co.za
The demo plugins have mostly not been imported. tried more than once
I am now having errors editing with Elementor. When i click on the homepage to edit, it hangs and seems to enter safe mode, as when i edit and save the live site is not updated.
It also seems to only be the basic elementor

#352454 Copied Theme version: 9.1 WooCommerce version: 7.5.1

3 Answers

Tony Rodriguez

Support staff

April 6, 2023 at 08:57

Hello @Quintus,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to better understand your issue and provide you with a proper solution, we kindly request that you make a video of your issue and share it with us. Additionally, please provide your site WP-ADMIN Login details in the private content area in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We also recommend that you take a complete backup of your site before proceeding. You may use the https://www.loom.com/ screen recording tool to record your screen and upload it on their website. You may then share the URL here.

Thank you for your cooperation.

Kind Regards,
8theme team

#352488 Copied

Quintus

Participant

April 6, 2023 at 20:28

See info

Please contact administrator
for this information.

#352577 Copied

Tony Rodriguez

Support staff

April 7, 2023 at 06:29

Hello Quintus,

Thank you for providing us with the login details. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to ensure the changes have taken effect. We have disabled the Menu Cache, Static Blocks Cache, and removed Query Strings From Theme Static Resources under Xstore > Theme Options > Speed Optimizations.

We have also recorded a video of your website for your reference. Please view it in its entirety in the private content area.

We wish you all the best.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#352593 Copied
Tagged: demo import, elemetor, errors, not importing, premium version, woocommerce, wordpress
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Demo import errors and elemetor hanging and not importing premium version

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