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Demo Import – issue on products categories and shop

This topic has 4 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Shirley Djaka

Participant

April 30, 2023 at 23:06

Hi there,

I’ve imported a demo but since it’s impossible to do anything.
My menu is not changing, products categories are not filtering. The text in my categorie is not visible. The boutique page is not configurable : the products are not displaying anymore.
I’ve got products and some pages to keep
Could you please help me please ?
All the plugins, theme and WordPress are up to date.

Please, contact administrator
for this information.

#354975 Copied Theme version: 9.1.2 WooCommerce version: 7.6.1

3 Answers

Rose Tyler

Support staff

May 1, 2023 at 08:22

Hello, Shirley Djaka,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We’ve disabled Elementor Pro on your site and products on Shop page and Categories are visible now. You can contact support of Elementor Pro plugin to get further asistance.

About the Header of your Home page, please edit it via Theme options > Header Builder > Multiple headers – https://prnt.sc/rETvKnGmBfAi

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#355005 Copied

Shirley Djaka

Participant

May 3, 2023 at 16:37

Thanks for the fix.
If I understand properly, it means than I can’t user Elementor Pro in my website but I need it.
How can I do ?

#355347 Copied

Rose Tyler

Support staff

May 4, 2023 at 07:08

Hello, Shirley Djaka,

Thank you for your reply.

As was mentioned, you need to contact support team of Elementor Pro to get assistance. XStore is compatible with this plugin, but we can’t provide support for its questions/settings. Probably you just need to change some settings for the plugin to be able to use it without the problem.

Kind Regards,
8theme team

#355391 Copied
Tagged: demo import, issue, products categories, shop, woocommerce, wordpress themes
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