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Demo import not possible, critical error in theme options

This topic has 10 replies, 3 voices, and was last updated 1 days, 11 hours ago ago by Rose Tyler

benji610

Participant

August 30, 2024 at 22:45

Hello.
I installed xstore theme on a staging page.
I wanted to Import demo data for marseille 02. The button doesnt react.

Also I get a critical error when I want to open the theme settings from xstore.

Thanks in advance
Benjamin

Please, contact administrator
for this information.

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9 Answers

Tony Rodriguez

Support staff

August 31, 2024 at 06:00

Hello, @benji610,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#412461 Copied

benji610

Participant

September 12, 2024 at 21:25

Hello,

I set the settings as you told. System status is fine now.
I could import demo content, but its totaly destroyed / elements and design are not in place.
Can you take a look? Normaly demo import just works fine..
Best
Benjamin

#414153 Copied

Tony Rodriguez

Support staff

September 13, 2024 at 05:22

Hello, @benji610,

Thank you for your response.

1/ Upon reviewing your website, we have noticed that it is currently running on PHP version 8.3. For optimal compatibility and performance, we kindly request that you downgrade to PHP version 8.1.

Please contact your service provider at your earliest convenience to facilitate this change.

2/ We recommend executing the import on a clear WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

3/ Afterward, Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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benji610

Participant

September 14, 2024 at 13:41

Hello,

I downgraded to PHP 8.2 , thats the least available version. But I bought your theme because I read the theme has full PHP compatiblity – and I think this is not the reason, since I already imported demo content with you theme several times on PHP 8.2 installations.

Also I reset the website via Database eraser plugin. Still the Most pages do not show up as they should.. For me it looks like the elementor elements are not imported correctly or something like that? Xstore theme elements seem to be fine

Best
Benjamin

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Tony Rodriguez

Support staff

September 16, 2024 at 05:21

Hello, @benji610,

Thank you for your response.

Xstore theme is compatible with PHP 8.2. You can check our theme changelog here: https://xstore.8theme.com/update-history/

We are currently unable to access your website as the login credentials provided do not seem to be working. To assist you effectively, could you please provide valid login details in a secure, private content area?

Additionally, for a clearer understanding of the issue you are facing, we would appreciate it if you could provide screenshots or a video demonstrating the problem.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

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benji610

Participant

September 17, 2024 at 22:15

Hello

im sorry, we needed to change some server settings to set up php 8.2 / 8.3
The user extern is now available again, see login credentials.
Also see the screenshot of home page for example – all the content pages are not as they are on demo preview content. Seems like elementor is not loading or converted properly

Thank you and regards
Benjamin

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Rose Tyler

Support staff

September 18, 2024 at 07:25

Hello, @benji610,

We appreciate your prompt response.

We have successfully imported the content to your website. Please take a moment to review and confirm everything is in order.

Best regards,
The 8Theme Team

#414821 Copied

benji610

Participant

September 18, 2024 at 22:55

Thank you very much.
Is there anything I can do next time to import the content?
How did you fix it?

Best
Benjamin

#414962 Copied

Rose Tyler

Support staff

September 19, 2024 at 08:36

Hello, @benji610,

You’re welcome!

We have completed a manual import due to uncertainties regarding the issue on your site. Should you encounter any similar problems in the future, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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Tagged: critical error solutions, demo import issues, fix woocommerce problems, theme options error, woocommerce wordpress themes, wordpress theme troubleshooting
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