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Demo theme has not been imported properly

This topic has 2 replies, 2 voices, and was last updated 1 days, 17 hours ago ago by Rose Tyler

buddika

Participant

February 19, 2025 at 12:52

Could you check this site? https://giftworld.lk/ I have installed and reinstalled it many times, but it is still not working properly. I have been trying for two days.

#434759 Copied Theme version: 9.4.7

1 Answer

Rose Tyler

Support staff

February 19, 2025 at 13:29

Hello,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

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