Return to previous page

Demo website not getting uploaded firstly i was getting plugins error not i am getting below errors

This topic has 10 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Tony Rodriguez

Parag

Participant

November 15, 2024 at 05:58

not able to upload demo websites , i tried with manual plugin installation now i am getting the attached error.

Files is visible for topic creator and
support staff only.

#423515 Copied Theme version: 9.4.4

9 Answers

Tony Rodriguez

Support staff

November 15, 2024 at 06:11

Hello, @Parag,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#423517 Copied

Parag

Participant

November 15, 2024 at 07:32

Still not able to install the demo website, system requirement is proper i have also attached screenshot.

Files is visible for topic creator and
support staff only.

#423523 Copied

Tony Rodriguez

Support staff

November 15, 2024 at 08:54

Hello, @Parag,

Thank you for your response.

Kindly provide us with your cPanel and WordPress admin access in the private content area, so that we can review your system requirements and assist you with the demo import on your website.

Additionally, please let us know which specific demo with which page builder (Elementor or Wp-bakery) you would like to have imported.

Thank you for your cooperation. We look forward to assisting you further.

Best regards,
8Theme Team

Please contact administrator
for this information.

#423540 Copied

Parag

Participant

November 15, 2024 at 09:28

please check the private message

Please contact administrator
for this information.

#423547 Copied

Tony Rodriguez

Support staff

November 15, 2024 at 09:46

Hello, @Parag,

Thank you for your prompt response.

It appears that the wp-admin login credentials you provided are invalid. Kindly share the correct wp-admin access details in the private content area, so we can proceed with the necessary checks and assist you further.

We appreciate your cooperation and look forward to resolving the issue.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
8Theme Team

Please contact administrator
for this information.

#423551 Copied

Parag

Participant

November 15, 2024 at 09:59

Please check the private message for credentials

Please contact administrator
for this information.

#423557 Copied

Tony Rodriguez

Support staff

November 15, 2024 at 11:16

Hello, @Parag,

Thank you for providing the login access.

We are pleased to inform you that the Sneakers demo has been successfully imported onto your website. Kindly clear your browser cache and review the changes at your convenience.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

#423578 Copied

Parag

Participant

November 15, 2024 at 11:23

Dear Team,

Can you please let me know what was the issue, so next time i will do the troubleshooting from my end.

#423581 Copied

Tony Rodriguez

Support staff

November 15, 2024 at 11:35

Hello, @Parag,

We would like to inform you that we have successfully removed the existing XStore theme from your website and reinstalled the latest version of the XStore theme. You can download the theme archive from the following link: https://www.8theme.com/downloads/

Additionally, we have deactivated all third-party plugins on your website and successfully imported the demo content.

We trust this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#423585 Copied
Viewing 10 results - 1 through 10 (of 10 total)