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Departement menu RTL issue , arrow and left border

This topic has 9 replies, 4 voices, and was last updated 5 months, 2 weeks ago ago by Andrew Mitchell

lyana

Participant

June 4, 2024 at 14:33

Hello ,
how to make the menu arrow left side “RTL”
and also the left borde , i want it right side
can you please help with this ?
image attached : https://prnt.sc/J4xgdQCstfkw
thank you

Files is visible for topic creator and
support staff only.

#398094 Copied Theme version: 9.3.11

8 Answers

Rose Tyler

Support staff

June 4, 2024 at 14:50

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#398098 Copied

lyana

Participant

June 4, 2024 at 15:03

HERE IS FTP DETAILS

Please contact administrator
for this information.

#398100 Copied

Jack Richardson

Support staff

June 4, 2024 at 15:54

Dear @Lyana,

I hope this message finds you well. We are currently unable to connect to the FTP and WP-admin using the credentials you provided. Could you please confirm if you have verified these details before sharing them with us?

In the meantime, we have implemented a global fix that will be included in the upcoming theme update. You can manually upload the necessary files to your server. These files are available for download via the link in the private area of this reply.

Please ensure that the files are uploaded to the following paths:
– xstore/css/modules/builders/elementor/etheme-menu.min.css
– xstore/css/modules/builders/elementor/etheme-menu.css

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
The 8Theme Team

Please contact administrator
for this information.

#398105 Copied

lyana

Participant

June 4, 2024 at 19:22

hello ,
i upload those file but there is no change
ftp and wp admin attached

Please contact administrator
for this information.

#398132 Copied

Jack Richardson

Support staff

June 5, 2024 at 06:06

Dear @Lyana,

Upon reviewing your website, we have identified that it is utilizing a CDN cache, which appears to be caching the results. You can view the details here: https://prnt.sc/3m6MxOauTwTY.

We have verified that the necessary files containing fixes for the reported issue have been uploaded. However, the versions currently loading on your frontend are outdated. To confirm the effectiveness of the new files, we manually modified the CSS of the following file using the browser’s web inspector:
xstore/css/modules/builders/elementor/etheme-menu.min.css

The modifications have addressed the issues, as evidenced by the results visible here: https://prnt.sc/cxLU-MiLc0FB.

To ensure that these changes are reflected on your website, please clear all caches associated with your site.

Thank you for your attention to this matter. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#398171 Copied

lyana

Participant

June 5, 2024 at 10:39

Hello jack ,
i cleared clouflare cash , but there is no changes
could you please check the problem?

many thanks

#398207 Copied

Jack Richardson

Support staff

June 5, 2024 at 12:21

Dear @Lyana,

We hope this message finds you well. We are pleased to inform you that the issue with your website has been successfully resolved. You can view the updated status via this link: https://prnt.sc/JYeFmdtARhTQ.

To ensure the best performance on your end, we kindly ask that you clear your browser’s cache before reviewing the changes. Additionally, for a more thorough verification, you might consider using an alternative browser.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

#398226 Copied

Andrew Mitchell

Support staff

June 5, 2024 at 12:25

Dear lyana,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#398228 Copied
Tagged: arrow border troubleshooting, department menu problems, woocommerce left border issue, woocommerce rtl issue, wordpress templates fix
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The issue related to '‘departement menu RTL issue , arrow and left border’' has been successfully resolved, and the topic is now closed for further responses

Departement menu RTL issue , arrow and left border

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