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Departments Menu Problem and Elementor not responding for a category.

This topic has 2 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler

Akif Mücahitoğlu

Participant

May 7, 2024 at 16:29

1. Departments Menu appears on desktop but not on mobile. I’m adding a screen recording below, can you help?
https://go.screenpal.com/watch/cZhioZVMLHt

2. When I try to edit the page called “Kolyeler(Shop Category)” with Elementor, Elementor stops. It works fine on all other pages, but it only stops in this page. I’m attaching a screen recording, can you review it and help?
https://go.screenpal.com/watch/cZhiotVMLJY

Please, contact administrator
for this information.

#394320 Copied Theme version: 9.3.8

1 Answer

Rose Tyler

Support staff

May 8, 2024 at 07:01

Hello, Akif Mücahitoğlu,

Thank you for reaching out to us with your concerns. We appreciate you providing the screen recordings, as they are very helpful in understanding the issues you are experiencing.

1/ https://prnt.sc/HP8Rxv0AY_ct > https://prnt.sc/sq-JUCfzg6-M

https://elementor.com/help/show-or-hide-columns-per-device/

2/ Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.

Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#394360 Copied
Tagged: departments menu issue, elementor category solutions, elementor not responding, fix woocommerce issues, woocommerce templates, wordpress category problems
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