Descripction attribute don't save when I created

This topic has 7 replies, 2 voices, and was last updated 4 years, 10 months ago ago by Rose Tyler

  • Avatar: ianabel
    ianabel
    Participant
    February 21, 2020 at 11:43

    Hello,

    When I write a description inside an attribute and I click button “save”, the text dissapear as if I never write anything in the description box (first description box)
    If I write in the second description box or the third one, the text writes in white color so I only can see it if I select it, and once again when I save it the text dissapears.

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 14:42

    Hello,

    Please provide some screenshots to better understanding the problem.You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html

    Regards

    Avatar: ianabel
    ianabel
    Participant
    February 21, 2020 at 15:45
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2020 at 16:36

    Hello,

    By default, the term of an attribute has only 1 description field in our theme. Try to disable all third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how the description works then.

    Regards

    Avatar: ianabel
    ianabel
    Participant
    February 24, 2020 at 10:45

    Ok, but anyway The frist description box is included in the theme and is not working fine. How can I show that description?

    Avatar: ianabel
    ianabel
    Participant
    February 24, 2020 at 12:05

    I have the same problem with categories description. The text dissapears when I save changes

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 25, 2020 at 12:13

    Hello,

    Have you tried to disable 3rd-party plugins? Do you have this problem with a default theme and with a parent XStore theme?

    Regards

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