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Design Constraints - by T_12345 - on WordPress WooCommerce support

This topic has 53 replies, 4 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Rose Tyler

Support staff

October 6, 2022 at 14:19

Hello,

Thanks for the reply.
I’ve passed this topic to one of our developers, and I will let you know once get an answer.

Regards

#335934 Copied

Rose Tyler

Support staff

October 6, 2022 at 15:11

Hello,

We should inform you that it is highly not recommended to use few variation swatches functionalities on one web-site because as we see you are using both -> https://prnt.sc/YriSS5ghsYsk One built-in Variation swatches in our XStore Theme -> https://prnt.sc/KiIsCty-vmLo and few Extra plugins -> https://prnt.sc/F_zNcRRhvxOK . According to this fact, there could be some conflicts on your web-site.

Your main issue was caused by next settings you set on this page -> https://prnt.sc/omub2uwOtstU . It means that scripts for our built-in swatches is not loaded on this page but they are not fully disconnected and it’s main class is used in other script files which make errors because of not-found js class of swatches but enabled globally in Theme Settings.

We switched on that settings and now your sticky header is ok because of no js issues created for it’s work.

Regards

#335942 Copied

T_12345

Participant

October 9, 2022 at 17:52

Thank you for the clarification. It looks like the Fans and Reviews page is working fine. Though:

1. This issue is still persistent on the Fair Trade Feels good page. Link – https://katmandutrading.com/fair-trade-feels-good/

2. Right at the top of the Home page (Mobile site) the menu is still not working, it seems to be working fine as soon as we scroll a bit. But the menu option is not responding when we are the top of the home page.

#336088 Copied

Rose Tyler

Support staff

October 10, 2022 at 14:51

Hello,

1/ We have already described you above what could be the issue on some pages but it is ok. We will text you again the same message:
“Your main issue was caused by next settings you set on this page -> https://prnt.sc/omub2uwOtstU . It means that scripts for our built-in swatches is not loaded on this page but they are not fully disconnected and it’s main class is used in other script files which make errors because of not-found js class of swatches but enabled globally in Theme Settings.”
On the page you sent us in last message we see the same situation. You have to follow the instructions above in such cases.

2/ You should check your page and try to prevent such “bad css code” like here -> https://prnt.sc/tEC_i4v7pkzU . Negative Margin is not good solution to move some blocks. As you may see on screnshot one block (because of your seetings to margin-top: -120px is overlaying on header (and mobile menu) which make you not able to click on it. Keep in mind, we are not responsible for your custom changes.

Regards

#336140 Copied

T_12345

Participant

October 18, 2022 at 19:53

Hello,

Thank you so much for your detailed review.

Unfortunately, even after many trials, I’m not able to reset the dimensions on the said container (point no. 2 – Home Page).

Can you please help with this on the home page? Like if you folks can set the margins back to normal, I will work from there.

I am terribly sorry for the bad code over here.

#336813 Copied

Rose Tyler

Support staff

October 19, 2022 at 08:19

Hello,

We removed those “minus margins”. Examples: https://prnt.sc/CwsPwV3wBYRh

Regards

#336846 Copied

T_12345

Participant

December 5, 2022 at 11:03

Thank you so much for your help. I have one more issue with the product sliders on the Home page and on the Blog posts. Like in the backend (WP Editor) I can see that the short descriptions are showing up for the products, but on the front end these short descriptions aren’t showing up. Can you please look into this once?

#340521 Copied

Rose Tyler

Support staff

December 5, 2022 at 15:36

Hello,

Please describe your request with screenshots and URLs for a better understanding.

Regards

#340576 Copied

T_12345

Participant

December 5, 2022 at 17:46

Hi,

So the issue is when I am updating product sliders on the back end, be it home page (https://prnt.sc/R_Dzdbyi-inj) or blog post (https://prnt.sc/FvkzdNixEUd3) the short description (encircled area) is showing up; whereas when I am loading the website on the front end (https://prnt.sc/dCJyFYLAoY4p) the short descriptions are missing. Please help.

Please contact administrator
for this information.

#340595 Copied

Rose Tyler

Support staff

December 6, 2022 at 15:08

Hello,

As you may see that Products widget is already deprecated because of bad code practice and some bugs which are not possible to fix in a proper way.
We recommend you to use new ones with better UI/UX and new options (Products Grid/Products Carousel/Products List -> https://prnt.sc/R_sQCPTKiRcn ).

We created for you one example here -> https://gyazo.com/6bb08fc75c24d91f8b78b14441618f86 (in the section of “Wikidu Recommends” titled )
If you like the example you may duplicate it and set your own settings on previous Products widgets that you had on that page above or below.

Regards

#340704 Copied

T_12345

Participant

December 26, 2022 at 14:06

Hi,

I’ve been trying to access the blog page on my website. I spoke to the hosting people and it looks like there’s some issue with the theme and php version. Can you please check this once?

URL: https://katmandutrading.com/blog/

#342319 Copied

Tony Rodriguez

Support staff

December 26, 2022 at 14:50

Hello, @T_12345,

I have checked your site now and found that you are using a Child theme that creating the issue on your site. I have activated the Parent Theme, by doing this your issue is resolved now.

See the resulting image for a better reference under the private content area.

Regards 8Themes Team.

Please contact administrator
for this information.

#342327 Copied

T_12345

Participant

December 26, 2022 at 14:56

I was just checking the site and it looks like the whole thing is upside down or something. Can you please check the design on the site and take it back to how it was. Please.

#342328 Copied

T_12345

Participant

December 26, 2022 at 15:01

Can I reactivate the child theme to take the design back to normal? Please understand that this is holiday season, and we don’t have the time to change the whole design right now. Please help, if the site goes down right now we will be losing a lot on business.

#342329 Copied

Tony Rodriguez

Support staff

December 26, 2022 at 15:18

Hello, @T_12345,

Sorry for the inconvenience but I have reverted back the setting now as it was before. Please check back to your site after clearing the browser cache.

And, In order to solve your issue, please check your additional customization in the child theme that creating the issue on your site.

Regards 8Themes Team.

#342331 Copied

T_12345

Participant

December 26, 2022 at 15:45

Thank you so much for the help. Looks good now.

I am looking into the customization, and it looks like even in the customizer the blog page isn’t responding. This issue is only with the blog page (anchor), individual posts are working fine.

Can you help me with the steps to troubleshoot this, without making any changes to the existing design?

#342332 Copied

Tony Rodriguez

Support staff

December 27, 2022 at 06:15

Hello, @T_12345,

I have set your site settings in the parent theme as you set them in the child theme. Now, the parent theme is activated on your site all the layout/design is working as it was in the child theme and your blog page issue is resolved because the parent theme is activated on the site. Please watch this video first: https://streamable.com/nszlxk and then check back to your site after clearing the browser cache.

Regards 8Themes Team.

#342361 Copied

T_12345

Participant

December 27, 2022 at 08:56

Thank you very much for making this easy. I’ve tried editing the page on XStore customizer, but the ‘Publish’ button isn’t responding. I am trying to understand why is this happening. Can you please look into this once?

Screenshot for reference: https://prnt.sc/2YMfnVkwM9VS

#342375 Copied

Tony Rodriguez

Support staff

December 27, 2022 at 10:07

Hello, @T_12345,

There must be a third-party plugin that conflict and causes the issue. Because the same theme is working fine on our test site. Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

Regards 8Themes Team.

#342382 Copied

T_12345

Participant

January 2, 2023 at 11:33

Hi,

I have a design issue in the Cart and Empty Cart pages. Link: https://katmandutrading.com/cart/

1. Can you please help change the design on these buttons on the cart page. Please change the button text color (no hover) from yellow to black, and keep the text black on hover as well. Keep the color of the button as green on hover, just change the color on the button text. Basically, make them look like the ‘Proceed to Checkout’ button. Screenshot: https://prnt.sc/TsMlIUYsiNPI and https://prnt.sc/nqGsrbqPcRhD

2. Please use the same design on buttons in the Empty Cart page.

#342768 Copied

Rose Tyler

Support staff

January 2, 2023 at 14:47

Hello,

Have you changed wp-admin access? We can’t log in now.
Go to settings of Elementor, and reset the global color for links. Then colors from Theme Options > Styling will work fine for buttons, in other case custom CSS code should be used.

Regards

#342783 Copied

T_12345

Participant

February 27, 2023 at 10:40

Folks there seems to be a new problem. We were moving the site from cloudflare back to godaddy, and after the transfer the theme (x store) refuses to update and go back to its usual settings. Please help.

#348164 Copied

Rose Tyler

Support staff

February 27, 2023 at 13:30

Hello, T_12345,

Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

We can’t check your site – https://prnt.sc/xX7-_DnS2URQ In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Additionally, we would appreciate it if you could provide us with temporary wp-admin and FTP access, so that we can take a closer look at the situation on your site.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#348189 Copied
Tagged: constraints, design, friendly, templates, woocommerce, wordpress
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