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Design Import with Export.dat File doesn’t work … and child theme issue

This topic has 6 replies, 2 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

PJone

Participant

January 19, 2022 at 09:03

Hello,

i have export the “xstore-export.dat” on our Main Multisite DE = german.
As next we like to import it on the Multisite EN = english on same domain.

If i open the Import section on yout theme option, i can upload the xtore-export.dat file there.
But after click on import, i see the follow error:

{“success”:true,”size”:”0 bytes”,”file_count”:0}

Today i have an other idea, and like to activate the same child theme for the Multisite too. Surprisingly the same error appears

{“success”:true,”size”:”0 bytes”,”file_count”:0}

What’s wrong there?

Regards

Please, contact administrator
for this information.

#314700 Copied Theme version: 8.0.12 WooCommerce version: deactivated

5 Answers

Olga Barlow

Support staff

January 19, 2022 at 13:28

Hello,

Can’t log in to your WP Dashboard to check the import/export https://prnt.sc/26foja0
Could you, please, double-check your password?

Regards

#314735 Copied

PJone

Participant

January 19, 2022 at 13:31

Hi Olga,

sorry, please check the new access.

Regards

Please contact administrator
for this information.

#314736 Copied

Olga Barlow

Support staff

January 19, 2022 at 16:11

Hello,

Issue appears only if WP-Optimize – Clean, Compress, Cache plugin is enabled. So, contact plugin author with this report because it happens even during theme switching, not during options import only.

Regards

#314751 Copied

PJone

Participant

January 19, 2022 at 21:30

Thank you for your help …

Regards

#314791 Copied

Olga Barlow

Support staff

January 20, 2022 at 11:27

Hello,

You are welcome.

Regards

#314809 Copied
Tagged: child theme, design, export, import, templates, woocommerce, wordpress
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