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Desktop front page banner has a fade-in effect after refresh but I don’t edit any effect

This topic has 13 replies, 3 voices, and was last updated 6 months, 3 weeks ago ago by Sam

Sam

Participant

July 31, 2024 at 09:30

Hi,

My desktop front page banner has a fade-in effect after refresh but I don’t edit any effect on the banner.
I cleared my CDN cache many times, but this problem continued.

I use wetransfer platform to upload the video.
Wetransfer Platform Download link:
https://we.tl/t-KfVYYYSe6H

Please help me check.

Thank you.

Files is visible for topic creator and
support staff only.

#408037 Copied Theme version: 9.3.15

12 Answers

Luca Rossi

Support staff

August 1, 2024 at 04:45

Hi @Sam,

We would like to check the setup of your home page but the username/password is not working anymore.

Could you please double check?

Thank you!

Please contact administrator
for this information.

#408195 Copied

Sam

Participant

August 1, 2024 at 09:29

Hi,

Please check,

Thank you.

Please contact administrator
for this information.

#408242 Copied

Luca Rossi

Support staff

August 1, 2024 at 10:13

Hi @Sam,

We’ve added a custom CSS code to disable the transition of image.

Can you please check again?

Thank you!

#408253 Copied

Sam

Participant

August 1, 2024 at 15:02

Hi, thank you.

I use Bing Brower to check, the banner has a little beating after refreshing the page, and

I use Chrome and Safari Brower to check, the banner is normal,
but the title, sub title and the button move from down to up
after refreshing the page.

Please check,
Thank you.

#408336 Copied

Luca Rossi

Support staff

August 2, 2024 at 05:21

Hi @Sam,

Can you please check again?

We’ve checked on Chrome & Safari. The banners looks good.

Thank you!

#408390 Copied

Sam

Participant

August 2, 2024 at 07:40

Hi,

I use Bing Browser, Safari Browser, Chrome Browser and Incognito Browser to check.

The banner is normal, but the title, sub-title and button will expand.
I used different browsers and refreshed the page several times for testing, not every time this situation occurred but intermittently.

I use wetransfer platform to upload the video.
Wetransfer Platform Download link:
https://we.tl/t-PkKELpDjjH

Please check,
Thank you.

#408418 Copied

Jack Richardson

Support staff

August 2, 2024 at 10:40

Hello @Sam,
Please, check now !
Kind regards, Jack Richardson

#408478 Copied

Sam

Participant

August 2, 2024 at 15:01

Hi, thank you.

I used different browsers to check.

Bing Brower: The banner image will flash fade-in and flash.

Chrome and Safari: The banner image will flash after refreshing the page several times for testing, not every time this situation occurs but intermittently.

It will be uncomfortable for the eyes to see.

Please check.

Thank you.

#408547 Copied

Jack Richardson

Support staff

August 2, 2024 at 15:26

Hello @Sam
Please, check again !
We made the modifications in CSS of your Theme Options.
Kind regards, Jack Richardson

#408551 Copied

Sam

Participant

August 2, 2024 at 17:32

Hi, thank you.

First, I cleared my CDN cache several times.

I tested many times on different browsers and tried to deactivate different plugins to test and I tried to install the old Xstore core version (v.5.3.14) for test.
All methods are not working.

The image flashes and it has a little beat problem that is not solved.

Wetransfer Platform Download link:
https://we.tl/t-lab0itM95b

Please check,

Thank you.

#408569 Copied

Jack Richardson

Support staff

August 3, 2024 at 08:35

Dear @Sam,

I hope this message finds you well.

I would like to address your concerns regarding the image loading times on your website. It is important to note that it is normal for each image to require a few milliseconds to load. Additionally, we have reviewed your latest videos and are pleased to report that the visual inconsistencies present in earlier videos have been successfully resolved. This improvement indicates that the majority of the glitches have been effectively fixed.

While we have made significant efforts to enhance the loading performance, you might also consider implementing lazy-loading for images on your website. This technique could further improve the visual presentation of your images. However, we are confident that the current display is free from glitches.

Thank you for your understanding and cooperation. Should you have any more questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

#408613 Copied

Sam

Participant

August 3, 2024 at 13:51

Thank you very much.

#408644 Copied
Tagged: desktop front page banner, fade-in effect, refresh issue, unedited effects, woocommerce templates, wordpress
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Desktop front page banner has a fade-in effect after refresh but I don’t edit any effect

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