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Desktop Header and Mobile Header switching

This topic has 12 replies, 4 voices, and was last updated 2 weeks, 2 days ago ago by Tony Rodriguez

Reinewald

Participant

September 13, 2021 at 22:51

I have problem with this theme.

I have created a header for desktop and another one for mobile. Which you do under the header builder.

But the problem is. It can’t be controlled. When I go on mobile the desktop header loads instead of mobile header, and it of course looks bad.

Same for going on desktop, sometimes it only show the mobile header.

What can be the problem?

I have removed the theme now

#302155 Copied Theme version: 8.0.6 WooCommerce version: latest

11 Answers

Olga Barlow

Support staff

September 14, 2021 at 15:34

Hello,

Do you use cache plugin? Which one? Such issue happens as a rule if cache plugin is enabled and separate cache for the mobile devices option is not enabled in the cache plugin settings.
So, either enable that option or go to Theme Options > General > disable Mobile Content Optimization option.

Regards

#302242 Copied

Reinewald

Participant

September 14, 2021 at 20:23

Hi,

thanks. That sounds fair. I use WP Super Cache for caching. Don’t know if they have separate Mobile Caching in their plugin. I will check or maybe you already know that answer?

#302292 Copied

Olga Barlow

Support staff

September 15, 2021 at 10:41

Hello,

Try to enable Mobile device support https://prnt.sc/1sa4tol and check after that.
Or go to Theme Options > General > disable Mobile Content Optimization option.

Regards

#302333 Copied

AVS Bulgaria

Participant

December 9, 2024 at 06:16

Hello, I have the same problem but I have not created two headers. Just updated to the latest theme version. Even without the caching plugin, I see the mobile version of the header on desktop. I tried to flush the cache, to open from private browser, to open from another browser, same problem. Image attached.

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support staff only.

#426832 Copied

Tony Rodriguez

Support staff

December 9, 2024 at 07:31

Hello, @AVS Bulgaria,

Thank you for contacting us and for using XStore.

We suggest that you turn off the Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Please always create a new topic for the new issue on our support forum to avoid any inconvenience and get prompt assistance.

Best regards,
8Theme’s Team

#426841 Copied

AVS Bulgaria

Participant

December 9, 2024 at 07:42

Hello and thank you for the fast reply. I have read about your recommends from the forum but non works for me. Any other suggestions?

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Tony Rodriguez

Support staff

December 9, 2024 at 08:00

Hello, @AVS Bulgaria,

Thank you for your response.

We kindly request you to navigate to **XStore > Theme Options > Theme Custom CSS** and review all custom CSS code. Please ensure that each CSS rule is properly enclosed within curly brackets {}. It appears that one of the CSS rules may be missing a closing bracket }, which could be causing the issue.

We hope this resolves the problem. However, if the issue persists, we kindly ask you to create a new topic on our support forum. When doing so, please provide **WP-admin access** in the private content area so that we can investigate further and assist you more effectively.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#426848 Copied

AVS Bulgaria

Participant

December 9, 2024 at 10:25

Hello,

It seems the issue that you fixed is working well now. Thank you for the support.

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Tony Rodriguez

Support staff

December 9, 2024 at 11:42

Hello, @AVS Bulgaria,

We are glad that your issue has been successfully resolved.

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#426901 Copied

AVS Bulgaria

Participant

December 9, 2024 at 12:24

Yes of course. Later when I get in the office I will support your Xstore theme with good review.

#426907 Copied

Tony Rodriguez

Support staff

December 9, 2024 at 12:49

Hello, @AVS Bulgaria,

Thank you so much for your kind words and support! We’re thrilled to hear that you’re enjoying the Xstore theme, and we truly appreciate you taking the time to leave us a positive review. Your feedback motivates us to keep improving and providing the best experience possible. If there’s anything else we can do to assist you, feel free to reach out anytime. Have a great day!

Best Regards,
The 8Theme Team

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