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Desktop Mode Redirected and Incorrect Open Graph Issue

This topic has 6 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Rose Tyler

Rajnish Thakur

Participant

January 23, 2025 at 08:08

Urgent Issue: When viewing fixswiftcomputer.com in desktop mode on iPhone Safari, site mysteriously teleports to xstore.8theme.com. Open Graph schema caught red-handed displaying wrong domain.
Quick Diagnosis:

Device: iPhone Safari
Symptom: Unexpected domain redirect
Clue: Source code showing alternate domain

Need Tech Support Superhero to swoop in and fix this domain identity crisis! 🦸‍♂️🔧

#431839 Copied

5 Answers

Rose Tyler

Support staff

January 23, 2025 at 08:11

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#431842 Copied

Rajnish Thakur

Participant

January 23, 2025 at 08:22

here is temp login help and resolve this,

Please contact administrator
for this information.

#431846 Copied

Rose Tyler

Support staff

January 23, 2025 at 08:27

Hello, Rajnish Thakur,

Thank you for wp-admin access.

We kindly request the following from you:
1. A video and a detailed description to help us better understand the issue you are referring to.
2. FTP access.

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme’s Team

#431848 Copied

Rajnish Thakur

Participant

January 23, 2025 at 12:46

here is video to understand the issue more deeply. (video: https://we.tl/t-QesFNOn5TR )

Please contact administrator
for this information.

#431943 Copied

Rose Tyler

Support staff

January 23, 2025 at 13:45

Hello, Rajnish Thakur,

We kindly request you to clear your browser cache and check if the issue has been resolved.

We’ve changed the Canonical URL for the Home page via the Seo plugin settings https://prnt.sc/t1iQ-r5ThD77

Best regards,
8Theme’s Team

#431970 Copied
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