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Desktop view and mobile view of the website appears incorrectly

This topic has 2 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

Aceplusglobe

Participant

May 26, 2023 at 21:46

Desktop view of the website sometimes visible as mobile view in the desktop, and mobile view of the website visible as Desktop view in the mobile.

#357816 Copied Theme version: 5.1.6 WooCommerce version: Version 7.7.0

1 Answer

Tony Rodriguez

Support staff

May 27, 2023 at 05:29

Hello, Aceplusglobe,

Thank you so much for purchasing our theme and contacting our support center.

Please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to OFF.

Additionally, please navigate to XStore > Theme Options > General/Layout > Mobile Optimization to OFF.

Clear the cache then check the result.

If the issue still persists, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#357822 Copied
Tagged: desktop, mobile, themes, woocommerce, wordpress
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