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Desktop view blank page -Royal - by holamvir

This topic has 12 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Rose Tyler

holamvir

Participant

August 14, 2020 at 12:00

Hi, how are you? We update to the new version and now we have a blank page in desktop and a not so good version in movile.
Can you help us? I send by private the data

Please, contact administrator
for this information.

#247857 Copied Theme version: 6.3.1 WooCommerce version: 3.5.7

11 Answers

Rose Tyler

Support staff

August 14, 2020 at 12:18

Hi,

We can’t access your Dashboard – https://prnt.sc/tzirfu , also check FTP credentials – https://prnt.sc/tzirwf
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#247859 Copied

holamvir

Participant

August 14, 2020 at 12:21

private message

Please contact administrator
for this information.

#247860 Copied

Rose Tyler

Support staff

August 14, 2020 at 12:24

The support member who will work on your issue is from Ukraine.

Regards

#247862 Copied

holamvir

Participant

August 14, 2020 at 12:40

private

Please contact administrator
for this information.

#247866 Copied

Rose Tyler

Support staff

August 15, 2020 at 09:51

Hello,

Yes, we can access your dashboard now, but not FTP – https://prnt.sc/tzz9cx Please check and provide correct credentials.

Regards

#248001 Copied

holamvir

Participant

August 15, 2020 at 11:00

please give me your IP

#248006 Copied

Olga Barlow

Support staff

August 17, 2020 at 18:52

Hello,

IPs of our experts who will work on your issue 176.98.69.124, 176.98.70.243 and 176.98.70.175.

Regards

#248254 Copied

holamvir

Participant

August 17, 2020 at 19:21

Ready! Can you try now? thanks so much

#248269 Copied

Olga Barlow

Support staff

August 17, 2020 at 19:51

Hello,

Check now.

Regards

#248280 Copied

holamvir

Participant

August 17, 2020 at 20:17

yes! it is working now!
thanks so much

#248292 Copied

Rose Tyler

Support staff

August 18, 2020 at 10:35

You’re welcome!

Regards

#248345 Copied
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