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Desktop view & Mobile view issue. Its not friendly view.

This topic has 2 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Awais Ahmed

SD

Participant

August 30, 2022 at 14:24

Mobile view & Desktop view is showing wrong. what should be the parameters please guide.

#332797 Copied Theme version: 8.3 WooCommerce version: 6.8.2

1 Answer

Awais Ahmed

Participant

August 31, 2022 at 05:58

Hello, @SD,

Please go to Dashboard > Plugins > disable the XStore AMP plugin and check back to your site after clearing the browser cache.

And if the issue will still persist then please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

Otherwise please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

I also need your site WP Admin Login Credentials as well as listed in the below-listed format in the private content area of this topic.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#332818 Copied
Tagged: desktop view, friendly view, mobile view, responsive, themes, woocommerce, wordpress
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