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Different languages and products – same sidebar numbers

This topic has 17 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

buscape

Participant

January 12, 2021 at 11:49

Hi,
I have multilanguage site. Some products are not translated. I expect to count only translated products. That’s why the sidebar doesn’t show correctly numbers per category, numbers for In stock, out of stock on sale and all other filters.
https://prnt.sc/wlpnih

Kind Regards!

Please, contact administrator
for this information.

#267954 Copied Theme version: 7.2.3 WooCommerce version: 4.8.2

16 Answers

Olga Barlow

Support staff

January 13, 2021 at 11:18

Hello,

I don’t see problem with the Product categories count:
Backend – https://prnt.sc/wmh6dm
Frontend – https://prnt.sc/wmh6lg
Filter by material
backend – https://prnt.sc/wmh72o
frontend – https://prnt.sc/wmh7ck

Out of stock displays the wrong number, you are right. I have passed this issue to our develoeprs.

Regards

#268123 Copied

buscape

Participant

January 13, 2021 at 11:20

There is a problem in English version

#268125 Copied

Olga Barlow

Support staff

January 13, 2021 at 13:26

Hello,

Oh, found it. Ok, we’ll check the problem.

Regards

#268157 Copied

Olga Barlow

Support staff

January 13, 2021 at 17:24

Hello,

Do you have a chance to give us access to your DB via PHPmyadmin? We need to check your DB tables.

Regards

#268242 Copied

buscape

Participant

January 13, 2021 at 20:54

Is this OK

Please contact administrator
for this information.

#268277 Copied

Olga Barlow

Support staff

January 14, 2021 at 10:38

Hello,

We get the error while trying to import your DB https://prnt.sc/wn9cbn
Could you, provide us with online access to your DB? So, we’ll be able to check the issue directly on your site.

Regards

#268340 Copied

buscape

Participant

January 14, 2021 at 11:33

I need IP addresses to be whitelisted

#268361 Copied

Olga Barlow

Support staff

January 14, 2021 at 12:28

Hello,

Add the following IPs 176.98.69.38, 176.98.70.120, 176.98.70.97 to the whitelist.

Regards

#268368 Copied

buscape

Participant

January 14, 2021 at 13:16

Here is what I have

Please contact administrator
for this information.

#268387 Copied

Olga Barlow

Support staff

January 14, 2021 at 13:27

Hello,

We need access to your DB using php MyAdmin. What is the link to your PHP myAdmin? Because I’m not sure what access you provided in the last message. Where should we use that port?

Regards

#268392 Copied

buscape

Participant

January 14, 2021 at 16:54

This should work

Please contact administrator
for this information.

#268445 Copied

Olga Barlow

Support staff

January 15, 2021 at 10:52

Hello,

Thank you. I’ll reply back once we fix the problem.

Regards

#268517 Copied

buscape

Participant

January 23, 2021 at 16:04

Hi,
is there any progress?

#269866 Copied

Olga Barlow

Support staff

January 25, 2021 at 20:04

Hello,

Take our apologies for the delay.
We have fixed the out of stock widget. Product categories widget does not work even with the default theme https://prnt.sc/xaml99 , so contact WPML plugin about this.

Regards

#270120 Copied

buscape

Participant

January 26, 2021 at 08:48

OK,
but it shows On sale (1) – I don’t have On sale products in English version
https://prnt.sc/xn6h7h

#270193 Copied

Olga Barlow

Support staff

January 27, 2021 at 16:15

Hello,

We use the default WooCommerce function but it displays the wrong count for the products on sale. We sent request to WooCommerce plugin developers and waiting for their reply on why their default function does not work as expected.

Regards

#270599 Copied
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