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Different lost password page - by wizualnemedia_pl

This topic has 9 replies, 3 voices, and was last updated 6 years, 4 months ago ago by Olga Barlow

wizualnemedia_pl

Participant

July 11, 2018 at 18:41

Hello,
recently i test my shop and something is wrong, becouse when I go to customer login page and click to “I forgot my password” is going to redirect me to default page “/wp-login.php?action=lostpassword” not to xStore theme page “my-account/lost-password”. What is wrong? My Woocommerce and WordPress is latest.
Thank you for support.

Shop is under construction so is not available when you try to check enter url. I can provide login and password to fix this issue. Thanks again.

Regards,
Kamil

#196550 Copied Theme version: Latest WooCommerce version: Latest

8 Answers

Rose Tyler

Support staff

July 12, 2018 at 08:53

Hello,

Please provide us with wp-admin access so we can take a closer look.

Regards

#196571 Copied

wizualnemedia_pl

Participant

July 12, 2018 at 09:23

Hello Rose,
i provided access in the private content.
Also I have the problem with AJAX. In the xStore panel is on, but when I added product to the cart page reload.

Thank you for support.

Regards,
Kamil

Please, contact administrator
for this information.

#196574 Copied Theme version: Latest WooCommerce version: Latest

Olga Barlow

Support staff

July 12, 2018 at 10:11

Hello,

1) We have checked your site and don’t see the problem with permalinks https://gyazo.com/fb9f89b1a6f5ae632fa42b5c63f7f87d Have you sorted out?
2) Ajax add to cart option is for the simple product type only http://prntscr.com/k5j3vr Are you talking about simple products? Because we don’t face issue with that type of products.

Regards

#196581 Copied

wizualnemedia_pl

Participant

July 12, 2018 at 10:27

Hello,
1) I test it on different devices and problem is the same as before. I don’t solved this.
I put my screen in private content.

2) Ok, i was thinked that this is also works with variation products.

Regards

Please, contact administrator
for this information.

#196582 Copied Theme version: Latest WooCommerce version: Latest

wizualnemedia_pl

Participant

July 12, 2018 at 10:43

I also add link to screen record in private content from my tablet that is connected to a different network for proof.

Please, contact administrator
for this information.

#196585 Copied Theme version: Latest WooCommerce version: Latest

Olga Barlow

Support staff

July 12, 2018 at 13:06

Hello,

Disable Maintenance plugin. When the plugin is disabled I don’t see the problem.

Regards

#196600 Copied

wizualnemedia_pl

Participant

July 12, 2018 at 13:40

Thank you very much Olga 😉

How do you figure out this issue? Can you tell me?
Are you disable one by one plugin and you check page?

Regards

#196604 Copied Theme version: Latest WooCommerce version: Latest

Olga Barlow

Support staff

July 12, 2018 at 14:37

Hello,

You are welcome. Nope, I have logged to your account and disabled Maintenance plugins for a sec to check the problem previous time. And everything worked fine. Then you replied that it still does not work for you. I opened Dashboard and My account page and find that I can see the page but plugins are enabled and the problem really persists. And I found out that the problem is related to one of these 2 plugins.

Regards

#196607 Copied
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